Makros stance to me was they believe my coil is perfectly normal. my coil wasnt replaced. They tried to make me send a video/pic through some app i have never heard of and to a telephone number i assume is over in turkey. I told them i didnt want to mess with that but did include photos directly back to them. I dont know what the purpose of using some app does besides making it more difficult for the owner. What is the difference between sending a pic through an app or directly through email? They did get my photos because after a week of no response it was recommended by someone else that they may not have got them. I sent another email that day and had a quick reply stating the above. I am still wondering why my experience was so much different but it is what it is. Like I have stated many times, I really like the racer itself and have always stated good things about it in my posts and I will continue to do so. If someone asks about the customer service, that is a different story. I hate to feel the way I do as I do feel I always try to focus on the positive as we all know nothing and no one is perfect. I guess I could have been dishonest and went out to the garage and snapped the ear off completely and it probably would have been covered but I am not that kind of person. I thought I had a legitimate issue especially with them knowing they have a coil problem.
I guess I just expected things to be completely different than how it went. I have owned many machines myself and this is the first time I felt a company treated me poorly.
Am I wrong, maybe so, but its how I feel. I know one thing for sure, garrett would have taken care of it no problem. I have even called them wanting to buy extra battery holders and they had no part of it. Sent free in the mail. I have also had to deal with minelab on a ctx I had that the screen had what looked like a rainbow in it. I thought it was going to be terrible from the stories I had read about their service. Had a whole new machine sent to me within a week after receiving a prepaid shipping label from then to send mine to them at no cost to me.
Dale,
First and foremost, I consider you a worthy individual. I promise you I wouldn't have sent you the backpack, if I would have thought otherwise. I follow your post, and many others as well.
Now some on this forum have questioned Makro's wanting/needing a pic/video of defective part. This is a new practice for a detector manufacturer. But I think now it's understandable since it appears the old parts it seems are not sent back to manufacturer. I guess what I'm saying, which is more trouble for a customer---a pic sent to them or sending the old part back. For me personally sending the old part back would be more trouble. The reason is I live in the rural, so I would have to drive to a place to ship or wait for the shipper to come to my home to pick up. I also think this process overall is probably cheaper for the Makro folks.
I see it seems most folks have been satisfied with their service. You apparently are not. I guess I could ask, have you talked with your dealer???
You still have roughly 18 months plus warranty on your detector. I'd just keep using it. When she goes, let the Makro folks know and see what happens.
As far as folks talking about their problems on the internet/metal detecting forums.
Some folks follow the metal detecting forums very closely, some don't. There are several metal detecting forums and other places a person could post their, "what they think is sub par service", and in fact use a different forum name or identifier. And doing so is not "playing games" or anything. But for instance if someone google (ed) a certain detector or started browsing metal forums, if they weren't real familiar they indeed could be mislead on the service a manufacturer is providing. And this with any detector.
I for one believe if a company is providing subpar service, I want to know. I own a new Honda CRV and a Toyota P/U, why??? Because I like their quality and service.
Makro and Nokta, unheard by many here in the USA until recently, I feel do make some good products. Will/Are they going to experience some problems or areas they can improve upon??? I think so.
I have read horror stories about each and every manufacturer really. With service and with originally released detectors/equipment.
I wish you the best Dale with your Racer. A fine machine-no doubt.
, thanks for posting, Earl
. Cfm-ct s post on the issue was from July 4th . 2015 current 
, best regard's 
, happy hunting, Earl
, the hundred's of post's from TSN posted about the Racer being the Holly grail , for the money 
, has to be hard to swallow 
