Whites *UPDATED* NEW Pinpointer

Hi DT, what number did you call, and do you know who you talked to? One of our 800 numbers routes you to the nearest distributor, not the factory. In any case, the PP runs at roughly 12kHz.

- Carl
 
Hi DT, what number did you call, and do you know who you talked to? One of our 800 numbers routes you to the nearest distributor, not the factory. In any case, the PP runs at roughly 12kHz.

- Carl

Hello Carl,

Yes I do know who I talked to.
He boasted that he was Jimmy Sierra's son.

I called a friend of mine that has been detecting for over 50 years and told him how I was treated.
He said,"Not to tell tales out of school, but Jimmy Sierra is a complete a$$, sounds like his son is the same way."

The jerk made fun of all of us, said we represent 1% or less of the metal detecting public.
Called us nerds. He said that their new pinpointer doesn't interfere with any of their machines, and that is all I need to know. He said it is meant to used by White's users and be purchased by White's users.
He said that their focus is on first time buyers, people new to the hobby.
I countered with that we are not nerds, we are advanced and experienced users, and that we are responsible for bringing a great many new users to the hobby. I also mentioned that they leave money on the table having a goal of selling their new pinpointer to just 20% of the people in the field detecting, why not instead have hopes that users of all makes of machines will buy one?
When I mentioned forums he said that people that post on forums spend their time posting and don't go detecting often, reason being they spend their time on the internet not out detecting.
He was rude, condescending, and insulting.

My friend told me that many years ago he wrote a letter to Ken White to tell him that Jimmy Sierra was not a
good representative of his company. He told me that it sounds like it's time to write a letter to Ken White to inform him that Jimmy Sierra's son is not a good representative of his company.

That is one letter that I will be sure to write no matter what.
There is no way that anyone should be treated like I was treated on the phone by any employee of any company.

I'm sorry that I made that call in the morning, it ruined my entire day.

I figure you are Carl Moreland. I figure that because I am part of a group where the average experience in metal detecting is about 40 years. I myself have only 29 years in the field, but I hoping I have another 20 left in me before I cash in my chips.

Sorry about this sour report Carl.
I hope it doesn't ruin your day the way it ruined mine.

PS: My friend that has 50 plus years experience detecting......
He knows you, John Earl, Dave Johnson, and Jimmy Sierra.
He's been around the block and back again a couple of times.

And yes, he designs and builds his own machines from scratch.
 
DT, I'm sorry you had a bad experience with Jim. Believe it or not, he and Jimmy (Sr.) really are nice people; I just visited them a couple of weeks ago and we had a nice long chat. One thing they are not is tech-minded, and I will admit they don't see the value in catering to the more tech-minded people, nor do they care much for forums. They're not crazy about my presence on the forums and my providing technical info, but that's the way I'm wired. In any case, Jim may have had a Bad Day (as I do some times) so try to put this aside and know that we will gladly answer any questions.

As I mentioned, the PP runs at 12kHz, and I've even put that in the manual. Will it interfere with other detectors? Mostly no, but the truth is, it can just as any other PP can. All detectors have slight variations in operating frequencies, even when run from a crystal, and those variations can cause one MXT to mess up even though 100 others don't. When I tested the PP with other detectors (both White's & other brands) it mostly didn't interfere, but occasionally I could find a particular unit that it would mess up.

Please contact me if you have any other questions or concerns.

Regards,
Carl

(Is your friend 'A.W.'?)
 
That's sunny, I lived in Sweet Home OR. when I was 12 and that's where they are made. SMALL TOWN in the boonies. But ,, I like what I see, the 9V or AA's option is sweet and the auto shut off is got my attention. :yes:

But,,, Will it fit in my BOMB sheath? :?:
 
As I mentioned, the PP runs at 12kHz, and I've even put that in the manual. Will it interfere with other detectors? Mostly no, but the truth is, it can just as any other PP can. All detectors have slight variations in operating frequencies, even when run from a crystal, and those variations can cause one MXT to mess up even though 100 others don't. When I tested the PP with other detectors (both White's & other brands) it mostly didn't interfere, but occasionally I could find a particular unit that it would mess up.

Please contact me if you have any other questions or concerns.

Regards,
Carl

(Is your friend 'A.W.'?)


I'll tell you what's funny Carl,..... you knew just where to find me.
LOL

I guess there isn't very many places where the average fella has 40 years experience,....lol.

You changed my mood, I am over here laughing.

I know about the interference issue Carl. I just needed the information to add to a site I've been building that is just information. I felt it would be a good place for users to go, look things up, do some comparisons, double check their memory, or settle a debate. I have one page there that is just pinpointers.
http://digger-data.2328931.n4.nabble.com/Pin-Pointers-td9.html

A photograph, the frequency, a copy of the manual, etc.
I was only getting a jump on adding the new White's unit to the list.
Building that site sure takes a lot of time, making sure everything is straight inline, spelled correctly, and in the right spot. I have a very long way to go. Up till now only "one" person knew I was building that site. I was going to wait until it was finished before I told people about it.
When I mentioned my reason for needing the information to Jim Jr. he as much as laughed at me.

He can kiss my foot,......lol

Sorry again to have brought up such a sour report.

Oh, my friend, is G.H.
The man that builds a PI machine that ignores iron.
As in you wave the coil over a pile of old square nails, silence, no signal. You slip a nickel under the pile, wave the coil over it, you get a loud clear signal.

Ask John Earl, he stood there and witnessed it, even tried it himself.
Now that is what I call amazing

Oh, before I leave, settle a debate for me.
Do you have a "Technos PRG" in your collection?

And by the way, this is the only collection I know of that is in the same league as yours.

image_x.jpg


image_y.jpg


image_z.jpg


At one point Foilfinder is going to need a longer fence.
LOL

Take care,
DT
 
Dwelltime, Sorry to hear about your bad phone experience with the 800 #. I have sold for them for many years and they are one of the best if not the BEST to deal with. My distributor here in Florida always says make the customer happy so I was really surprised by your post. Anyway call your local dealer because they want and need your business and I'm sure you'll get better service. If you don't have a dealer in your area call me with any questions and I'll be glad to help in anyway I can. I hope you put the MXT, GMZ and pointer back on your list although I would change it to the MXTpro!
HH, phil
 
Hello Carl,

Yes I do know who I talked to.
He boasted that he was Jimmy Sierra's son.

I called a friend of mine that has been detecting for over 50 years and told him how I was treated.
He said,"Not to tell tales out of school, but Jimmy Sierra is a complete a$$, sounds like his son is the same way."

The jerk made fun of all of us, said we represent 1% or less of the metal detecting public.
Called us nerds. He said that their new pinpointer doesn't interfere with any of their machines, and that is all I need to know. He said it is meant to used by White's users and be purchased by White's users.
He said that their focus is on first time buyers, people new to the hobby.
I countered with that we are not nerds, we are advanced and experienced users, and that we are responsible for bringing a great many new users to the hobby. I also mentioned that they leave money on the table having a goal of selling their new pinpointer to just 20% of the people in the field detecting, why not instead have hopes that users of all makes of machines will buy one?
When I mentioned forums he said that people that post on forums spend their time posting and don't go detecting often, reason being they spend their time on the internet not out detecting.
He was rude, condescending, and insulting.

My friend told me that many years ago he wrote a letter to Ken White to tell him that Jimmy Sierra was not a
good representative of his company. He told me that it sounds like it's time to write a letter to Ken White to inform him that Jimmy Sierra's son is not a good representative of his company.

That is one letter that I will be sure to write no matter what.
There is no way that anyone should be treated like I was treated on the phone by any employee of any company.

I'm sorry that I made that call in the morning, it ruined my entire day.

I figure you are Carl Moreland. I figure that because I am part of a group where the average experience in metal detecting is about 40 years. I myself have only 29 years in the field, but I hoping I have another 20 left in me before I cash in my chips.

Sorry about this sour report Carl.
I hope it doesn't ruin your day the way it ruined mine.

PS: My friend that has 50 plus years experience detecting......
He knows you, John Earl, Dave Johnson, and Jimmy Sierra.
He's been around the block and back again a couple of times.

And yes, he designs and builds his own machines from scratch.

You sure didnt get Sweethome Oregon......:shock: The guys and gals up there have always put up with my 20 questions and even kept the doors open for me for nearly half an hour when I showed up late from California.
 
Dwelltime, Sorry to hear about your bad phone experience with the 800 #. I have sold for them for many years and they are one of the best if not the BEST to deal with. My distributor here in Florida always says make the customer happy so I was really surprised by your post. Anyway call your local dealer because they want and need your business and I'm sure you'll get better service. If you don't have a dealer in your area call me with any questions and I'll be glad to help in anyway I can. I hope you put the MXT, GMZ and pointer back on your list although I would change it to the MXTpro!
HH, phil

Hello Phil,

The MXT on my list was the Pro because it has the tones.

You know Phil, I emailed you yesterday and asked if you knew the frequency of that pinpointer.
When I didn't get a reply,..... that's when I called the factory.
So this is all your fault,....LOL!

Just kidding.

The fault is that the call for a technical question got routed to a non technical guy that is not all that friendly when it comes to people asking questions.
My guess is that he is a salesman. If so this really backfired on him. That is a good bit of money for those two machines and a pinpointer that is likely $150.

No real harm done. The Teknetics Eurotec is a very nice machine with an ID display and very good performance, and the Fisher Gold Bug Pro is a modern gold machine that a lot of people have had good luck with, and I am happy with my Garrett Pro-Pointer.

No harm to me that is, but honestly, White's should consider who they have answer the technical questions on the phone over there. That guy is bad for business.
 
You sure didnt get Sweethome Oregon......:shock: The guys and gals up there have always put up with my 20 questions and even kept the doors open for me for nearly half an hour when I showed up late from California.

Sorry to say but it's a sure thing that I did.
Like one of the previous posters mentioned, when you call the toll free number you get the location in your area. I'm in their area.
 
Sorry to say but it's a sure thing that I did.
Like one of the previous posters mentioned, when you call the toll free number you get the location in your area. I'm in their area.


No you did not get the factory, you got the closest dealer in your area. I'm in Northern California and he is one of the dealers that would come up for me and he is based in California, not Sweet Home Oregon.

He is based from here, 6880 Sir Francis Drake Blvd, Forest Knolls, CA 94933.

They transfer allot of calls to them and I am sure the Sierras get a bunch of people comparing detector specs and asking questions all day long. I have heard they can be a little gruff over the years. So can I on a bad day, we all have.:yes:
 
No you did not get the factory, you got the closest dealer in your area. I'm in Northern California and he is one of the dealers that would come up for me and he is based in California, not Sweet Home Oregon.

He is based from here, 6880 Sir Francis Drake Blvd, Forest Knolls, CA 94933.

They transfer allot of calls to them and I am sure the Sierras get a bunch of people comparing detector specs and asking questions all day long. I have heard they can be a little gruff over the years. So can I on a bad day, we all have.:yes:

Thanks for that burlbark,
The reason I was so sure I called the factory is in the middle of getting all that static I said, "I thought I was calling the factory?", Jim Jr. replied, "you did call the factory".
It's fine, I learned a lesson. Stay with what you know.
I am treated so well by Tesoro & Fisher, and those are the machines I have used, and still use. I'll stick with what I know, and with those that treat me the best.

DT
 
Lets get this thread back OT. DT sorry you had a bad experience but this is about new product hype! I need a new Pin Pointer and if this does half of what it says, I can't wait to get one.

I am also biased, I own a White's MD and I have dealt with White's service (east coast) and they treated me with respect, listened to my explanation, answered questions about my MD that had nothing to do with the issue (on the phone for about 25 minutes with me), then replaced the coil even though it tested fine and they could not reproduce the issue.
Like all companies, there are good and bad people.. Please write a letter to the company owners and refer them to this thread.
 
Someone might want to make sure they don't talk to the wrong person at Tesoro or Minelab. You'll be out of detecting options real quick.
 
White's is number one in my book. Reasonable repair charges when out of warranty, and they really take care of the customer. I own both an old Eagle Spectrum and a DFX.

That being said, I've come to the conclusion I need a machine that takes a slower swing speed. Even adjusted down, it's faster than my common swing. Whipping the coil isn't for me, and I think I lose quite a bit of depth with my normal swing. I'd like to go with a Minelab as an additional detector to give them a try, but their customer service is severely lacking, so much so my dealer dumped their line over high repair bills on detectors he sold to his customers when warranty ran out.

I wish all were like White's.

Carl, perhaps you could give us measurements on the pinpointer, most notably the circumference of the base of the handle (where probe part starts), center of handle, and just before the orange cap (still at the black portion). I'm assuming it gets wider towards the back battery cap? That might help those of us with Bomb Sheaths figure out if it's going to fit.

Actually, maybe I should measure where the Garrett (circumference) stops the pinpointer from going into the sheath further, and you can see if it corresponds to a circumference on the new White's probe at a good position for use in the sheath....
 
Maybe I missed it, but when is this going to be available for purchase by the public? I want on that list if there is one!!
 
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