XP D2 Warranty-Water ingress

[cellrdwellr]

Nor have I, and again, I stated right in my original post that I doubted what I read was true, yet the warranty policy does seem to say otherwise.

Sheesh. I just asked a simple question, and the D2 fanboys go right into bizarre attack mode.

It's a legitimate question, no doubt about it. Seems like alot of assumptions here, and I'm not purchasing a machine with a price tag like that on the assumption it may or may not be covered if water intrudes. So one day I hit the dirt, the next day I forget to turn the plug. Take a dive and uh oh, my machine is drowning! Well it's my fault, so I guess I'm SOL ...

 

[jmaclen]

It doesn't matter what the manual says. What matters is what the warranty policy says. All warranty policies start with a manufacturer obligated statement of, "We warranty against manufacturing defects". Even toaster warranty policies start with that. lol

What matters is the fine print in the policy. Especially in the section that says what's not covered under warranty. In that section, it clearly states that water ingress is not covered under warranty. They do NOT mention any specific part.

What the manual says actually does matter. Every word and number. They are published as fact.

Does XP need to update that Deus ll warranty page that appears to be basically a cut and paste from the latest Deus 1 and ORX manuals. Yes.

Even the XP, Legend and Equinox online manuals are a work in progress due to software updates and printed or translation errors.

In my opinion, there should be a warning added to the Equinox manual about potential leaking or conversely a statement clarifying that there has been a parts/design change in more recently produced control units to fix the issue. I have not seen anything like that from Minelab.

 

[Diga]

Jmaclen:

No, the manual has nothing to do with my question.

Yes, XP needs to clarify, because right now, the warranty clearly states the warranty doesn't cover water damage.

The odd thing is, when TNS asked XP about it, their answer was completely vague.

 

[tnsharpshooter]

The warranty as written in deus 2 manual applies to what actual manual for Deus 2 says- as proper use of Deus 2 and what detector can be subjected to.

Yes the warranty expressed for Deus 2 reads as Deus 1. Yet Deus 1 Manual reads differently for actual use.
See this link page 37.
https://www.xpmetaldetectorsamericas.com/local/Xpmda/Frontend/assets/docs/DEUS_V5_Manual.pdf

So what is stated in actual manual per Deus model drives what is covered and not covered.
You don’t follow instructions/precautions per the manual and damage results - Xp may not cover.

 

[jmaclen]

Jmaclen:

No, the manual has nothing to do with my question.

Yes, XP needs to clarify, because right now, the warranty clearly states the warranty doesn't cover water damage.

The odd thing is, when TNS asked XP about it, their answer was completely vague.

Digalicious, if the Deus ll remote control, coil or bone phones are damaged by water ingress during use that is within the printed ratings and instructions and are still under warranty.....they are covered and will be replaced if a replacement is available.

Right now I would not want to experience any kind of Deus 2 coil failure. Getting a replacement might take months.

Call or email XP USA and get the answer yourself since you are wondering. I am not wondering about this. I trust XP and Nokta Makro and I even trust Minelab to make it right.

Nokta Makro and Minelab have both replaced Legend and Equinox control units that had problems (not water related) and went out of their way to do so.

I have never had a major component failure of an XP product under warranty so I can't speak for their service. I expect it to be as good or better than Nokta Makro and Minelab.

 

[tnsharpshooter]

I have been told service center does have spare coils in the event of a failure under warranty. This info was volunteered to me, I didn’t ask for it.
Folks shouldn’t conflate actual unit availability with spare parts for actual repairs.

 

[Diga]

The warranty as written in deus 2 manual applies to what actual manual for Deus 2 says- as proper use of Deus 2 and what detector can be subjected to.

Yes the warranty expressed for Deus 2 reads as Deus 1. Yet Deus 1 Manual reads differently for actual use.
See this link page 37.
https://www.xpmetaldetectorsamericas.com/local/Xpmda/Frontend/assets/docs/DEUS_V5_Manual.pdf

How long ago was it that the XP rep gave you the answer of:

Hello David,
Thank you for pointing this, especially if that raises some questions from the community.
This is to protect us from people who might use the DEUS II incorrectly. We can say the DEUS II is waterproof in its waterproof set up:
Antenna setup + red cap on remote control + BH-01
WS6 is not waterproof for example though it’s part of the pack

That’s why we have written this sentence"

No where in that reply does the rep affirm that the control housing, coil, etc, are under warranty if it floods. You would think that the representative would have adamantly made that clear.

 

[tnsharpshooter]

How long ago was it that the XP rep gave you the answer of:

Hello David,
Thank you for pointing this, especially if that raises some questions from the community.
This is to protect us from people who might use the DEUS II incorrectly. We can say the DEUS II is waterproof in its waterproof set up:
Antenna setup + red cap on remote control + BH-01
WS6 is not waterproof for example though it’s part of the pack

That’s why we have written this sentence"

No where in that reply does the rep affirm that the control housing is under warranty if it floods. You would think that the representative would have adamantly made that clear.

Look.
Did Xp say in Deus 2 Manual as far as warranty... Oh, We are giving a 5 year warranty on unit. But this warranty doesn’t apply to folks who have submerged their units where water damage has resulted.

Use the unit per the manual. If a problem arises contact Xp and I think they will indeed help you.

 

[jmaclen]

I have been told service center does have spare coils in the event of a failure under warranty. This info was volunteered to me, I didn’t ask for it.
Folks shouldn’t conflate actual unit availability with spare parts for actual repairs.

That is good to hear.

I have a friend that is experiencing a coil failure. Hopefully it will be replaced easily.

 

[Diga]

Well, I fired off a support question to XP, and I'll post back with what they say. I'm not going to be too happy if the answer is as vague as the answer TNS got from XP.

I'm considering getting a D2, but mainly for it's low water resistance...although I'll have to give that more thought.

 

[jmaclen]

Digalicious, you asked a valid question.

You have gotten several answers from people who are longtime XP Deus owners and current Deus 2 owners. These people don't seem to be worried about the warranty vs manual inconsistencies. Maybe we will be proven wrong.

Anyway I would rather be hunting than arguing.....so bye, bye.

 

[cellrdwellr]

Well, I fired off a support question to XP, and I'll post back with what they say. I'm not going to be too happy if the answer is as vague as the answer TNS got from XP.

I'm considering getting a D2, but mainly for it's low water resistance...although I'll have to give that more thought.

Digalicious, you asked a valid question.

You have gotten several answers from people who are longtime XP Deus owners and current Deus 2 owners. These people don't seem to be worried about the warranty vs manual inconsistencies. Maybe we will be proven wrong.

Anyway I would rather be hunting than arguing.....so bye, bye.

It's a simple question that noone seems to be able to answer, likely because noone really knows yet. In the email TN got from XP, it seemed like they dodged the main question altogether. We can assume all we want, but until XP makes it clear, we are left to wonder. This is important information a consumer should know BEFORE purchasing. Good luck on your hunt jmaclen, and please keep us updated Digalicous!

 

[tnsharpshooter]

Alright.
See any mention of water intrusion here with Minelab expressed warranty?

https://www.minelab.com/__files/d/447690/5303-0052-3 Form, Warranty Universal_WEB.pdf

https://www.minelab.com/usa/support/product-warranty

And Minelab Eqx Manual refers you to the 2 links above for warranty info.

 

[Diga]

It's a simple question that noone seems to be able to answer, likely because noone really knows yet. In the email TN got from XP, it seemed like they dodged the main question altogether. We can assume all we want, but until XP makes it clear, we are left to wonder. This is important information a consumer should know BEFORE purchasing. Good luck on your hunt jmaclen, and please keep us updated Digalicous!

Yes, XP dodging the question is more than a little concerning.

I land and water hunt. To be clear, when I water hunt, I'm going to have to remember to put in a plug of some sort or the control housing will leak? I'll check the manual about that, but I sure hope that's not correct. I'm typically not forgetful, but forgetting to put a water plug in can easily happen.

 

[Diga]

Alright.
See any mention of water intrusion here with Minelab expressed warranty?

https://www.minelab.com/__files/d/447690/5303-0052-3 Form, Warranty Universal_WEB.pdf

https://www.minelab.com/usa/support/product-warranty

We're talking about XP's warranty policy, not Minelabs.

Didn't you get the memo

 

[tnsharpshooter]

We're talking about XP's warranty policy, not Minelabs.

Didn't you get the memo

Minelab doesn’t address water intrusion specifically it seems. And they have been making waterproof models a long time.
Yet no one is asking or complaining about how their warranty is written.
Actually Minelab warranty for coverage reads lot like how XP’s warranty reads.

Garrett warranty on At Pro.
Page 53 of link. Does make reference to if user exceeds 10 water depth warranty void.
https://garrett.sharefile.com/share...d-4d9b-9371-587bc16e8bf6?skipNativeCheck=true

 

[jmaclen]

tnsharpshooter wrote:
Minelab doesn’t address water intrusion specifically it seems. And they have been making waterproof models a long time.
Yet no one is asking or complaining about how their warranty is written.

"The Equinox never earned a published IP rating. Whether it was tested and failed or passed or just not IP tested....who knows. It was stated to be waterproof to 3 meters repeatedly in the Equinox manual and in Minelab published material. It leaked. Units under warranty have been replaced."


"In my opinion, there should be a warning added to the Equinox manual about potential leaking or conversely a statement clarifying that there has been a parts/design change in more recently produced control units to fix the issue. I have not seen anything like that from Minelab."

I did.........

This topic (once again) sounds and reads like very defensive Deus 2 owners against very defensive Equinox owners.......

 

[tnsharpshooter]

tnsharpshooter wrote:
Minelab doesn’t address water intrusion specifically it seems. And they have been making waterproof models a long time.
Yet no one is asking or complaining about how their warranty is written.






I did.........

This topic (once again) sounds and reads like very defensive Deus 2 owners against very defensive Equinox owners.......

No you complained about Equinox IP rating. Not how Minelab has their warranty expressed in writing.

I just thought I would mention even Minelab doesn’t single out or mention water intrusion as it relates to their warranty- any model.

I am not being defensive. Just pointing out the facts.
Minelab warranty doesn’t single out a particular model nor does Xp.
Granted certain models and accessories have different warranty periods listed.

So no real differences in how these 2 major detector manufacturers address warranty on their product lines.
Granted Xp does offer longer period of warranty for actual detector units.

I’ll bet some folks didn’t realize some of what I have pointed out here. So this thread indeed could be considered educational. And the best part is I learned some thing too. Just by going and studying up on Minelab expressed warranty.
So my getting involved here not a total loss at all !

What I did is what any valued member of this forum would do.
Post the evidence/links. To show the REAL deal.

Case closed....

 

[itsaring!]

It's a simple question that noone seems to be able to answer, likely because noone really knows yet. In the email TN got from XP, it seemed like they dodged the main question altogether. We can assume all we want, but until XP makes it clear, we are left to wonder. This is important information a consumer should know BEFORE purchasing. Good luck on your hunt jmaclen, and please keep us updated Digalicous!

Some don't live in hurricane prone areas and get shafted by insurance companies small print. Or read the small print on commercials with the Jonathan $9.95 plan. In fact XP doesn't even say anything about registering your warranty i can find in the paperwork. It is your receipt. So don't lose that or let your computer melt down with it stored in it.

 

[cellrdwellr]

Some don't live in hurricane prone areas and get shafted by insurance companies small print. Or read the small print on commercials with the Jonathan $9.95 plan. In fact XP doesn't even say anything about registering your warranty i can find in the paperwork.

Out of sight, out of mind right?