Skippy SH13
Forum Supporter
I had the fantastic pleasure of buying a $20 set of "metal detecting" earbud headphones, only to have them go bad the 2nd time they were used. I posted a review, to which the manufacturer told me I should contact them, but left NO contact information (which has now been fixed).
My experience with Treasure State Prospecting was SO bad, I thought I'd post about it here, to help people not have the same experience.
Basically, after having a product fail, and a company tell me they have 100% satisfaction guaranteed, but to contact them for a replacement (and provide NO contact information), it looked very much like a company who was just responding to a 1-star Amazon review with lipservice.
But this is where it got good. And when I say Good. I mean GUUD. LOL
I responded that I spent 30 minutes looking (mostly on Amazon.com, since there's no guarantee a "manufacturer" on Amazon is the same as in other places), and could not find the contact info.
They responded with two things posted on Amazon (now deleted by them).
First,
Treasure State Prospecting says:
I'm sorry you don't know how to use a computer. Do you know what a google is....?
And second:
Treasure State Prospecting says:
We can't fix stupid......
I couldn't believe those showed up in my e-mail. You want to talk about FANSTASTIC customer relationship building? These folks NAILED IT. *cracks up*
I'm actually going to use this example in classes up here at work on what NOT to do in customer interactions. When I post negative reviews, I'm always open to changing my opinion. Suppliers/Sellers get a mulligan. But when a company compounds failures upon failures, they deserve 1-star ratings.
Here's the whole content if you want to get a laugh, because ultimately, that's what it's worth. It's just absurd that a company would tell someone they're stupid for not knowing an Amazon.com presence is the same as a website. Silly even.
https://www.amazon.com/review/R3C9F...entID=MxL4FXPRYPZ8ZP&store=aht#MxL4FXPRYPZ8ZP
Hope they learned something from this, because I sure did. I'll never buy from them again.
--The saga continues--
OH MY GOSH... While typing this up, they responded to me, and actually insinuated I was FABRICATING the posts. *rolls in laughter* I posted screencaptures...
This might be a thread worth watching on Amazon.com...
It could be excellent. It's like I need to buy some popcorn to see how they're going to dig a deeper hole. MOVIE TIME!
Skippy
EDIT: The resolution has taken place. I got an e-mail from the account manager, who apologized and asked for more information. I shared with them the e-mails I received, which showed the comments posted. The explanation and choice of resolution was nicely handled.
I think, they recovered from this. Once I get the refund, I'll delete my comments, and note that the 100% satisfaction guarantee was valid in my original post. Since they are ALSO sending another set of headphones, I'll do a second review/addendum to the first, and adjust accordingly the number of stars...
The whole thing was surreal... Thanks for those who helped me out, offered assistance or guidance, or just moral support with happy thoughts my way. I appreciate it all.
Cheers,
Skippy
FROM THE ACCOUNT MANAGER:
Thank you for these comments, once they are deleted, we can not recover them.
I have reprimanded and removed access from the person involved. They were not an employee, but still had access to our account. They are going through a hard time in life, and used our account to lash out.
You should receive the refund shortly, it has already been processed on our end. We will also send you a replacement set of earbuds, and a multi-tool for you trouble.
Again, I am deeply sorry
Sincerely;
AJ Koenes
My experience with Treasure State Prospecting was SO bad, I thought I'd post about it here, to help people not have the same experience.
Basically, after having a product fail, and a company tell me they have 100% satisfaction guaranteed, but to contact them for a replacement (and provide NO contact information), it looked very much like a company who was just responding to a 1-star Amazon review with lipservice.
But this is where it got good. And when I say Good. I mean GUUD. LOL
I responded that I spent 30 minutes looking (mostly on Amazon.com, since there's no guarantee a "manufacturer" on Amazon is the same as in other places), and could not find the contact info.
They responded with two things posted on Amazon (now deleted by them).
First,
Treasure State Prospecting says:
I'm sorry you don't know how to use a computer. Do you know what a google is....?
And second:
Treasure State Prospecting says:
We can't fix stupid......
I couldn't believe those showed up in my e-mail. You want to talk about FANSTASTIC customer relationship building? These folks NAILED IT. *cracks up*
I'm actually going to use this example in classes up here at work on what NOT to do in customer interactions. When I post negative reviews, I'm always open to changing my opinion. Suppliers/Sellers get a mulligan. But when a company compounds failures upon failures, they deserve 1-star ratings.
Here's the whole content if you want to get a laugh, because ultimately, that's what it's worth. It's just absurd that a company would tell someone they're stupid for not knowing an Amazon.com presence is the same as a website. Silly even.
https://www.amazon.com/review/R3C9F...entID=MxL4FXPRYPZ8ZP&store=aht#MxL4FXPRYPZ8ZP
Hope they learned something from this, because I sure did. I'll never buy from them again.
--The saga continues--
OH MY GOSH... While typing this up, they responded to me, and actually insinuated I was FABRICATING the posts. *rolls in laughter* I posted screencaptures...
This might be a thread worth watching on Amazon.com...
It could be excellent. It's like I need to buy some popcorn to see how they're going to dig a deeper hole. MOVIE TIME!
Skippy
EDIT: The resolution has taken place. I got an e-mail from the account manager, who apologized and asked for more information. I shared with them the e-mails I received, which showed the comments posted. The explanation and choice of resolution was nicely handled.
I think, they recovered from this. Once I get the refund, I'll delete my comments, and note that the 100% satisfaction guarantee was valid in my original post. Since they are ALSO sending another set of headphones, I'll do a second review/addendum to the first, and adjust accordingly the number of stars...
The whole thing was surreal... Thanks for those who helped me out, offered assistance or guidance, or just moral support with happy thoughts my way. I appreciate it all.
Cheers,
Skippy
FROM THE ACCOUNT MANAGER:
Thank you for these comments, once they are deleted, we can not recover them.
I have reprimanded and removed access from the person involved. They were not an employee, but still had access to our account. They are going through a hard time in life, and used our account to lash out.
You should receive the refund shortly, it has already been processed on our end. We will also send you a replacement set of earbuds, and a multi-tool for you trouble.
Again, I am deeply sorry
Sincerely;
AJ Koenes
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