choppadude
Forum Supporter
I think we can all agree that there is an incredible number of new detectors on the market in the last several years and the amount of “bells and whistles” available is almost overwhelming. I have owned most of these units and really love the performance and variability of them. Performance wise I believe the playing field is more level that it’s ever been in the last couple decades.
After looking at performance and price my deciding factor is customer service. I don’t think I have made one big ticket purchase in the last 10 years without researching the reviews. These reviews give you a good idea of how dependable a product is, how well it performs and if there was an issue, what the company did to rectify it. I’ve seen a few doozies where customers were just left out in the cold.
Recently I had the opportunity to interact with both Nokta Makro and Minelab customer service reps and service centers.
For Nokta Makro it was not an issue with their product but more of an owner computer issue that would not allow me to download the 1.09 update on My Legend. They were very accommodating and resolved my issue in a very short amount of time 100% to my satisfaction. This all occurred right around the Christmas Holiday but that never slowed down the process.
With Minelab, I had purchased a new Equinox 800 and was unable to to get the wireless headphones to charge. After contacting the service center I was provided with a return shipping label and received a new replacement set very quickly.
Both companies make awesome detectors and both seem to know how to take care of their customers.
I will also add that I have had similar experiences over the years with Garrett and First Texas.
I guess us guys in the metal detecting hobby are pretty well taken care of by the manufacturers. (Que the long list of horror stories lol!)
After looking at performance and price my deciding factor is customer service. I don’t think I have made one big ticket purchase in the last 10 years without researching the reviews. These reviews give you a good idea of how dependable a product is, how well it performs and if there was an issue, what the company did to rectify it. I’ve seen a few doozies where customers were just left out in the cold.
Recently I had the opportunity to interact with both Nokta Makro and Minelab customer service reps and service centers.
For Nokta Makro it was not an issue with their product but more of an owner computer issue that would not allow me to download the 1.09 update on My Legend. They were very accommodating and resolved my issue in a very short amount of time 100% to my satisfaction. This all occurred right around the Christmas Holiday but that never slowed down the process.
With Minelab, I had purchased a new Equinox 800 and was unable to to get the wireless headphones to charge. After contacting the service center I was provided with a return shipping label and received a new replacement set very quickly.
Both companies make awesome detectors and both seem to know how to take care of their customers.
I will also add that I have had similar experiences over the years with Garrett and First Texas.
I guess us guys in the metal detecting hobby are pretty well taken care of by the manufacturers. (Que the long list of horror stories lol!)