I have sent an email and made 2 calls to GARRETT in the past week to get an answer to a simple question and so far have gotten NO RESPONSE. First call I held for 10 minutes (LONG DISTANCE on MY dime) and finally gave up, not knowing how long it would take to get a live person. Second call I chose the Voicemail option and left a message with my name number and question and ref'ed to my email. Still NO RESPONSE. Is this how GARRETT treats all their customers? If so, my NEXT detector WON'T be a GARRETT (and I LOVE my 250!).