choppadude
Forum Supporter
This is neither a slam nor a praise, just an update. On march 6th I ordered the Garrett pro Pointer/Lesche digging tool combo. At a very good price!
Found out the next day (via a post on this forum) that the Pro Pointers were on backorder. I emailed and inquired about this and was immediately emailed back and informed that yes, they were on back order but they had just received a large order that day though they would probably not have enough to fill my order and it would be 1-2 weeks before mine shipped.
The next day I received a Form email stating the back order and offering a refund if I chose. I chose to wait.
I waited a week and emailed them for an update and after several emails on consecutive days I finally received a response saying they expected another delivery this week but no word on whether mine would be shipped.
For a large business I think the email response time is reasonable. Would have preferred updates without prompting. I know there is a great demand for Garrett products right now and it is hard for a business to deal with a sudden influx of business and they have to play "catch up" for awhile.
I am holding hopes that my order will be received shortly. I did pay via PayPal so I am on a time limit as to my buyer protection.
Found out the next day (via a post on this forum) that the Pro Pointers were on backorder. I emailed and inquired about this and was immediately emailed back and informed that yes, they were on back order but they had just received a large order that day though they would probably not have enough to fill my order and it would be 1-2 weeks before mine shipped.
The next day I received a Form email stating the back order and offering a refund if I chose. I chose to wait.
I waited a week and emailed them for an update and after several emails on consecutive days I finally received a response saying they expected another delivery this week but no word on whether mine would be shipped.
For a large business I think the email response time is reasonable. Would have preferred updates without prompting. I know there is a great demand for Garrett products right now and it is hard for a business to deal with a sudden influx of business and they have to play "catch up" for awhile.
I am holding hopes that my order will be received shortly. I did pay via PayPal so I am on a time limit as to my buyer protection.