MX Sport owners,,,important info

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Whites actually told their dealers to go ahead and sell those detectors and let the new customer deal with it. They are banking on new users and non seasoned users to not recolonize the faults, thus not return it. The power of the forums has changed that and it has come back to haunt them. Social media like face book and such has spread the word. Websters new spelling of corrective action should be spelled RECALL. This is sad thing for what was a great company.

You are spot on.

This repair or corrective actions needed,,sure ain't cheap,,just the shipping alone is expensive.

White's also pushed the V3 out the door,,,and actually charged some folks for doing an update-- a detector under warranty btw,, shame, shame

MX5 was another flame out as well.

A company shouldn't be trying to take advantage of folks,,,for their not knowing or being able to recognize or identify a shortcoming--- when the manufacturer indeed knows it exists.

This is more or less a cover up ,,,what else can it be??

An interesting exchange with the so called expert.
http://forums.whiteselectronics.com/showthread.php?76122-My-MX-sport-has-cracks&p=991155#post991155
 
You will never get the fox guy on that forum to say the slightest negative thing about Whites or one of their detectors. He has been a guardian of their company for a long time. The philosophy on that forum goes back to the days when detecting magazines controlled what was said and printed. The customer was never considered for honest feedback. I hope Whites changes their ways. Too many competitors out there to be releasing poor quality products. And the forums will get the word out. Well at least it well get out to the more experienced hunter.
 
You will never get the fox guy on that forum to say the slightest negative thing about Whites or one of their detectors. He has been a guardian of their company for a long time. The philosophy on that forum goes back to the days when detecting magazines controlled what was said and printed. The customer was never considered for honest feedback. I hope Whites changes their ways. Too many competitors out there to be releasing poor quality products. And the forums will get the word out. Well at least it well get out to the more experienced hunter.

Your right Goodmore.

He is so brand loyal it stinks to high heaven.
I posted what Steve had discovered over there as well,,,this gent wouldn't even acknowledge my post....And I gave true blue references.

A smoke screen is being continually set over there,,,I can see through it though.

And I sure don't want to see anyone get screwed or be caught off guard due to the smoke screen.

Folks work hard for their money,,and expect to get something for what they pay,,something indeed useful,,something to enjoy.

There is nothing enjoyable about having to take a detector to drop point for shipment for problems,,,or a person being without equipment they already have paid in full for.

I realize there will be some problems with some detectors,,,but this saga with this manufacturer is it seems with every release they try to do.

And this particular model,,,some things actually happened beforehand of release that didn't make sense or were less than desirable to say the least.

Maybe approx $700 ain't much money to some folks,, I'm no Bill Gates,,but I feel folks deserve better here with both this detector and the communications and the timeliness of the communications that come with it.

I am not asking for a perfect world here,,,this is far from perfect though.

When a hillbilly sitting in rural Tn can see this mess from afar,,,surely the folks at Sweet Home can see even better than I??? Or can they??

This cover your tracks mentality with this it seems " great service" is flawed logic.

Great service is for unexpected problems when equipment has been operated for longer periods in the field,,and or isolated problems that rear their heads.

Not for work that should be labeled as "recall work".

What schools of business did these folks attend???

Here's a question to show the smoke screen.

Remember White's charged folks for updating their V3 detectors if they were outside of a purchase date window.

Why

Certainly not the fault of those who purchased early.

Why did they change the model number of the detector??

A majority of this whole silly business could have been cleared up,,if these folks at Sweet Home would have had any sense,,,and had firmware version viewable at turn on.

But that was too difficult or asking too much--- for a detector made in the 21 st century.
 
Whites actually told their dealers to go ahead and sell those detectors and let the new customer deal with it. .

I disagree with this statement. Whites never told me to do this and I am one of their top 10 independent dealers in the country. Whites has a reputation of always treating their customers and dealers right so I am sure they will do whatever they need to do.
HH, phil
 
I disagree with this statement. Whites never told me to do this and I am one of their top 10 independent dealers in the country. Whites has a reputation of always treating their customers and dealers right so I am sure they will do whatever they need to do.
HH, phil

There were dealers I know of that were uninformed of these " needing corrected" detectors.

Glad to see a White's dealer here.

So my question is,,Did White's ever direct you to send in all units " not upgraded" with latest firmware??

Did you ask for disposition instructions after you had knowledge of these issues??

You see it is what has not been said or done here that is just as important.

This preying on ignorance,,I call it.
 
They didn't need to ask me as soon as I heard of the firmware issue I called them and asked how they were getting the units back.
I'm not a Whites only dealer and I do make better Margins selling other brands but they are the easiest and most professional to deal with.
I know they will fix any issue with their products and it's nice knowing that.
HH phil
 
They didn't need to ask me as soon as I heard of the firmware issue I called them and asked how they were getting the units back.
I'm not a Whites only dealer and I do make better Margins selling other brands but they are the easiest and most professional to deal with.
I know they will fix any issue with their products and it's nice knowing that.
HH phil

Don't surprise me they are the easiest to deal with from your perspective.

Rather than have you gather up all the flawed units and ship,,,,instead they were sold,,,and the burden was placed on guess who??? The customer who paid in full.

How much you reckon a technician at white's makes on average an hour???

Isn't the customers time worth anything--- packing up,,taking to post office or shipment drop point.

And then customer has to be ready to accept the supposed corrected detector.

So in a sense White's doesn't give a hoot about their customers time overall.

Just let the customer do all the legwork to send in a detector--- the manufacturer knows good and well a problem exists with.

So in a sense the customer is just a dumping ground.

That sounds like " great service" to me (Not).

Do any flying??

How would you like to fly on an airline,,where this shameful mentality was being used???
 
Posted on another forum by a dealer

Posted June 20 · Report post
I called a few hours ago and will get it updated. That's just the one that I plan on evaluating. Others...it's just a !!!! shoot for the dealer and the consumer. Do you open the seal and still sell as new/used/demo? Open it up and if not updated send in to update and then sell as new? demo? used? Sell as new and sealed and have the customer deal with it if they notice... maybe they wont? This last one is from White's the one option I'm absolutely against and pretty sad it was even suggested.

Sadly, I'm thinking get them all updated if need and just clear them out. Just avoid the MX Sport for another 6 months.

The silver lining is White's support and service is second to none and always makes it right and then some. Hopefully this is just a growing pain as the design direction of machines is improving for sure.

White's isn't the only manufacture that has some issues. I set the bar very high for my own level of service and products, but we can all fail at times.
 
You will never get the fox guy on that forum to say the slightest negative thing about Whites or one of their detectors. He has been a guardian of their company for a long time. The philosophy on that forum goes back to the days when detecting magazines controlled what was said and printed. The customer was never considered for honest feedback. I hope Whites changes their ways. Too many competitors out there to be releasing poor quality products. And the forums will get the word out. Well at least it well get out to the more experienced hunter.

Fox never saying anything negative about Whites products isn't completely accurate. More like 99%. I did see him comment on the poor design of the U13 coil (not sure if that's the correct model number). He doesn't like the vacuum formed top of the coil with the bottom filled with epoxy and not sealed with more plastic shell.

Apart from that, I agree, he's pretty tough on critics. A member there, auminesweeper has been pretty blunt with his criticism of the mxs release fiasco. I think the dust up regarding this unit has grown too big to keep a lid on.

In the end, I hope Whites gets all the kinks worked out and proactively contacts all buyers who have sent it the registration cards AND informs everyone through the forums in case they didn't register or bought used. Especially since I rolled the dice and bought one. Mines got some of the issues previously noted but I wont send it in until I can be sure it will come back the machine that was promised.
 
You make me feel guilty for liking my Sport even more than the other brand thats a little cheaper. Rather than have an argument I'll agree with you there !!!!. HH, phil
 
You make me feel guilty for liking my Sport even more than the other brand thats a little cheaper. Rather than have an argument I'll agree with you there !!!!. HH, phil

Nothing wrong with liking a detector. I don't own a Sport. But most of the people posting do. And I believe they were anticipating a great detector. I think what you are seeing now is a final attempt by a few users trying to get some feedback from Whites about their future plans concerning quality issues. Some users have had multiple detectors with issues. The rest of us want to see how this plays out so we know whether we can invest in future Whites products or just move on. Hey I own one of those killer jeeps. I love it. But it did kill a guy and I want mine fixed.
 
Here is how I see this.

A major detector manufacturer has released a detector with problems.

This is one of the metal detecting forums here in the USA. (I think large and worthy)

Where is the White's Rep proactively addressing this model detector with it fixes and procedures???

Like a weekly post until this saga is fixed or completely under control.

This Mr Boykin,,I do give him credit,,,but he only pops in when someone is sharing a problem.

Folks this ain't hard...Plus the info can be copied and pasted to many forums.

But it seems the left hand doesn't know what the right hand is doing.

Very simple process it would seem.

I would also think dealers of such model would agree with this.

I think not doing the above,,,is a direct reflection of this manufacturer not being even capable of making a worthy unit any more.
 
Well, I can say that the cracks in mine didn't get any worse after a full day of hunting anyway. I'm sure Whites will contact me first thing monday. I will say that the machine is a real beast once you start getting the feel for it. The number of BBs I dug deep today is a testament to that fact...
 
This weekly posting of White's on this model detector.

What should be addressed??

Are parts readily available.

Back log repair times with number of units hung in the repair chain-- this would signal maybe better times for folks to send in their units to preclude folks from longer wait times,hence doing without their units.

Communications with Dealers

Potential causes of problem(s)

Things user should watch for after unit is repaired

This would I feel cut down on I think numerous phone calls being made to White's.

Any serial number data that would help folks indentify their units for possible problems

Any other pertinent data to help folks understand the problem,,it's affects, limitations of equipment use, etc

Just a factoid posting--- not open to questions.

If done properly would be few questions I feel.
 
I understand and agree with some of your concerns TNSS. But now you are coming off like you have some vendetta against White's. I would contact them directly with your concerns instead rehashing the same thing over and over. White's is tops in the biz for customer support and sure they have made some questionable decisions with the marketing and release of the MX Sport but Im sure they will make it right.
 
I understand and agree with some of your concerns TNSS. But now you are coming off like you have some vendetta against White's. I would contact them directly with your concerns instead rehashing the same thing over and over. White's is tops in the biz for customer support and sure they have made some questionable decisions with the marketing and release of the MX Sport but Im sure they will make it right.



I couldn't agree more...
 
I understand and agree with some of your concerns TNSS. But now you are coming off like you have some vendetta against White's. I would contact them directly with your concerns instead rehashing the same thing over and over. White's is tops in the biz for customer support and sure they have made some questionable decisions with the marketing and release of the MX Sport but Im sure they will make it right.

I am also in agreement with this post
 
I don't have a single horse in this race..

But reading this I'm left pondering the ambition to cut up and throw a long standing American company with a proven track record of unparalleled unblemished customer services under a bus...

Whereas..

Some of the same members were standing up for a brand new Turkish company with no record at all.. Racer this, Racer that, bunch of turkey talk! Funny they already came out with a Racer 2 lol...

In my small mind, it actually smacks of treason...

Is it easier to pick on Whites, the same as its easier to fight with a family member vs a stranger?

Just my thoughts on the whole thread...

<°)))>{
 
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