remmy
Forum Supporter
In my limited experience having only 2 warranty issues, it seems who you deal with makes a difference. I had an issue with the ace 250 headphones and I contacted Garrett. I included the model and serial number of the ace package (headphones came with the detector) as well as date purchased, where it was purchased and the invoice number. Just for good measure I sent pictures of all sides of the box that showed all upc and other numbers. I also mentioned that I had registered my product with them online. I was contacted by one customer service rep asking me for information that I had included in my first contact. This went back and forth 3 times, me re-giving different info before the issue was resolved.
More lately (around the holidays) I had a AT pro coil issue. I still had the emails from that rep in my email so I emailed them with ALL the details as I had done with the headphones. I received an automated response that the person was out for the holiday and it said to contact another person, giving the email address to do so. I then sent the same information to that person.
Here is the kicker, I received emails from both of them a few days later. The person who handled my headphone issur responded as they did the first time, wanting info that I had already given. The other person said "here is a RMA number, please ship your coil and we will send you a new one". I currently have a propointer AT issue and will definitely contact this person.
More lately (around the holidays) I had a AT pro coil issue. I still had the emails from that rep in my email so I emailed them with ALL the details as I had done with the headphones. I received an automated response that the person was out for the holiday and it said to contact another person, giving the email address to do so. I then sent the same information to that person.
Here is the kicker, I received emails from both of them a few days later. The person who handled my headphone issur responded as they did the first time, wanting info that I had already given. The other person said "here is a RMA number, please ship your coil and we will send you a new one". I currently have a propointer AT issue and will definitely contact this person.