too_pointer
Elite Member
My AT Pro, works fine. But I don't run it in water either.
too_
too_
AT PRO DOWN What would you do?
- Thread starter Magicmantx
- Start date
aviationgale
Elite Member
I don't normally do water, but I'm heading home this summer to try my luck at finding two lost rings in 2 separate swimming areas. I know the chance of finding them is slim, (50 years lost) but hey you never know..
Magicmantx
Senior Member
So I shipped out the control box, stock 8 1/2x11DD coil and headphones . Got a package today 
so 12 days total including down time for the NY holiday. When they called me they informed me that it showed signs of water intrusion and circuit board would need to be replaced. They also said my coil wasn't reading within spec. I opted to not replace coil as I never used it anyway. They said they checked headphones and they were fine. So total bill including return shipping was $140$ not too bad and absolutely worth it to save the machine. Here's the best part though. When I received it today they sent me a complete NEW housing assembly and a brand New 8 1/2"x11" DD Coil. screws and coil bolt. So basically now everything is new except the shaft and headphones which now work perfect again. I wish Garrett would get a new competitive machine out because you absolutely can not beat their customer support. The AT pro will now be my backup for my kids to use when they come for a visit.
so 12 days total including down time for the NY holiday. When they called me they informed me that it showed signs of water intrusion and circuit board would need to be replaced. They also said my coil wasn't reading within spec. I opted to not replace coil as I never used it anyway. They said they checked headphones and they were fine. So total bill including return shipping was $140$ not too bad and absolutely worth it to save the machine. Here's the best part though. When I received it today they sent me a complete NEW housing assembly and a brand New 8 1/2"x11" DD Coil. screws and coil bolt. So basically now everything is new except the shaft and headphones which now work perfect again. I wish Garrett would get a new competitive machine out because you absolutely can not beat their customer support. The AT pro will now be my backup for my kids to use when they come for a visit.
SirDigsALOT!
Full Member
Great to hear! I hope Garrett puts out a new machine this year.
jimsvillage
New Member
agree with mudwhale. garrett is the best in customer service. back a while ago i was going vacation and my at pro stopped working the day befor i was to leave. i called garrett explained the situation and they told me to send the unit back and give them the tracking number, then they sent a new unit to my vacation destination two days later! thats customer service!!
