A couple of weeks ago, I sent an email to Kellyco's customer service asking if they allowed returning customers the opportunity to trade in their metal detectors towards the purchase of a newer unit. I never received a reply.
Yesterday evening, I sent an email to one of the salesmen at Kellyco, asking about the possibility of switching out the 12.5" eXcelerator coil to an 8" Tornado coil for the Sovereign GT. No reply.
I called about an hour and a half ago to ask why I am not getting any responses from their salespeople, and the guy I spoke to cut me off in mid sentence and rudely asked "Well what problems or questions did you have sir?" I explained to him the situation and he told me that all of the salespeople are currently helping other customers, and they would call me as soon as they are done. I gave him my phone number and have been waiting ever since.
Kellyco isn't the only dealer that gives freebies when you buy from them, maybe I would be better off buying from someone else. This isn't the way to treat returning customers, especially considering that I bought an expensive detector from them in the past. Maybe they are so big now that they simply don't care about customer service anymore?
I know they sponsor this site, so I hope this thread doesn't get deleted.
Yesterday evening, I sent an email to one of the salesmen at Kellyco, asking about the possibility of switching out the 12.5" eXcelerator coil to an 8" Tornado coil for the Sovereign GT. No reply.
I called about an hour and a half ago to ask why I am not getting any responses from their salespeople, and the guy I spoke to cut me off in mid sentence and rudely asked "Well what problems or questions did you have sir?" I explained to him the situation and he told me that all of the salespeople are currently helping other customers, and they would call me as soon as they are done. I gave him my phone number and have been waiting ever since.
Kellyco isn't the only dealer that gives freebies when you buy from them, maybe I would be better off buying from someone else. This isn't the way to treat returning customers, especially considering that I bought an expensive detector from them in the past. Maybe they are so big now that they simply don't care about customer service anymore?
I know they sponsor this site, so I hope this thread doesn't get deleted.