XP D2 Warranty-Water ingress

[Diga]

Funny thing about Deus 2.
Seems the ones complaining the most or making things up as they go along are folks who don’t actually have the units.

Myself I try not to talk much about units I don’t have.

LMAO! This coming from someone that doesn't own a Legend, but goes out of his way to bash it. Hypocrisy much?

Furthermore, my question is completely legitimate. Are you going to deny that XP's policy states that their submersible detector is not warrantied if you submerse it and it leaks?

 

[basstrackerman]

LMAO! This coming from someone that doesn't own a Legend, but goes out of his way to bash it. Hypocrisy much?

Furthermore, my question is completely legitimate. Are you going to deny that XP's policy states that their submersible detector is not warrantied if you submerse it and it leaks?

Xp will cover a leaking remote. If you don't own an XP and never had one leak how would you know if they don't cover it under warranty?? The ws5 headphones they will not cover.

 

[Diga]

Xp will cover a leaking remote. If you don't own an XP and never had one leak how would you know if they don't cover it under warranty??

Then why does their warranty policy say they won't cover leaking?

Also, I've been considering getting a D2 mainly based on the words of a few members here that I respect, but when I heard that they don't warranty leaking (to which I also said I didn't really believe that), it prompted me to ask the question.

 

[itsaring!]

Xp will cover a leaking remote. If you don't own an XP and never had one leak how would you know if they don't cover it under warranty?? The ws5 headphones they will not cover.

The warranty isn't very clear. It is written where you are not sure you are covered. Not as scary for someone who hunts land. Someone hunting water wants to know for sure. Appears they already don't cover the coil charging clip. Not likely the antenna either. My Nox and CTX are out of warranty so i don't bring them in the water any more. Wonder what they do if you forget to put the plug in after charging and go in the water? Or say you did? All questions. Luckily when my CTX flooded it was through the screen. Not the dainty red o ring that can have sand on it. The D2 controller does look robust. But not sure what things like sand does to the key pads or even what sunscreen on your hands does. Time will tell.

 

[itsaring!]

Then why does their warranty policy say they won't cover leaking?

Also, I've been considering getting a D2 mainly based on the words of a few members here that I respect, but when I heard that they don't warranty leaking (to which I also said I didn't really believe that), it prompted me to ask the question.

You never really know. I broke a Minelab Equinox arm cuff. They wanted to send me a piece of an armcuff. Had to prove the whole thing was broken to get a complete one.

 

[Diga]

I don't think you know what "assumption" means, or you have a reading comprehension problem.

I asked a question, I didn't assume anything.

 

[Diga]

Given your latest reply to KOB, I'm going with reading comprehension problem.

 

[tnsharpshooter]

See item 2 below. What does it say? Pretty clear. If used according to manual instructions and it leaks they should fix. Remember WS6 for example is not deemed water proof. Hence if one of those shows up at service center with corrosion inside of that would suggest it was dunked. Hence Xp just might not repair on their dime. This is why the latter portion of warranty is stated as far as internal corrosion.

XP DEUS II - 5 YEARS LIMITED WARRANTY
In addition to the legal warranty resulting from Articles 1641 et seq. of the Civil Code and Articles L. 211-1 et seq. of the Consumer Code, due in any case on defects and hidden faults, XP provides this contractual war- ranty for the detector of five years with effect from the date of purchase by the initial purchaser.
This warranty does not cover :
• Breakage caused by falls, impacts or accidental damage
• Damage caused by abnormal use or resulting from non-compliance with the conditions of use stipulated in the device’s instructions.
• Using without coil cover, or using defective coil cover.
• Alteration of the electronic circuit by any unauthorized person.
• Corrosion of electronic circuits, due to water ingress.
• A reduction in battery life due to battery ageing.
• Breakage of cables or wires.
Spare parts are not covered by the 5 year warranty:
• Coil cover, headphone earpieces, foams, coil bolts and fittings, hipmount and transport case, etc. (These parts must be replaced in case of wear and tear, in such a way to avoid damaging the device).
• Batteries, chargers and connectors carry a two-year warranty.
In the event of any fault or malfunction please contact your XP dealer for advice. Any part needing to be returned to the dealer or the distributor must be accompanied by a note explaining the fault. Carriage/ shipping costs are the customer’s responsibility. Proof of Purchase is required to make a claim under this warranty. If a faulty device has been replaced by a new or reconditioned one, the warranty will continue from the original purchase date.

 

[cellrdwellr]

Blowing smoke are we. We all know what it is to ASS U ME

Imagine the chaos that will insue if they are NOT covered! How would XP know if the water damage happened due to user error, or naturally? They wouldn't, would they take your word for it, if it was natural? Too much gray area there, especially for water hunters. Digalicous asked a legitimate question though, he is not "making up problems" the problem was created (or lack thereof) by XP when they didnt make their warranty information more clear.

 

[tnsharpshooter]

Imagine the chaos that will insue if they are NOT covered! How would XP know if the water damage happened due to user error, or naturally? They wouldn't, would they take your word for it, if it was natural? Too much gray area there, especially for water hunters. Digalicous asked a legitimate question though, he is not "making up problems" the problem was created (or lack thereof) by XP when they didnt make their warranty information more clear.

How would they know?
They sure may know.
How.
What if they do a pressure check of unit and it passes.
What would that suggest?
Plug out or incorrect plug used maybe. Meaning the case itself had no leaks.

 

[Diga]

See item 2 below. What does it say? Pretty clear. If used according to manual instructions and it leaks they should fix. .

No where in there does it say anything remotely like water ingress is covered under warranty. You just made that up.

Note that you bolded the part that has nothing to do with my question, but didn't bold the part that says, "Corrosion of electronic circuits, due to water ingress" isn't covered under warranty.

 

[tnsharpshooter]

No where in there does it say anything remotely like water ingress is covered under warranty. You just made that up.

Note that you bolded the part that has nothing to do with my question, but didn't bold the part that says, "Corrosion of electronic circuits, due to water ingress" isn't covered under warranty.

Sure it does.
You must have a reading problem.
Product used according to instructions in manual and damage happens is covered. Warranty how written says damage caused not following manual instructions not covered.
What does Deus 2 manual say for waterproof specs and correct use when submerging unit?
It is in manual in black and white.
Deus 1 Manual makes no mention of being able to safely submerge that unit.
So you dunk it and it leaks good luck.

I have communicated with Xp already on this issue.

The part about corroded internals not being covered applies to parts of Deus 2 not deemed waterproof. Like WS6, etc.

 

[cellrdwellr]

How would they know?
They sure may know.
How.
What if they do a pressure check of unit and it passes.
What would that suggest?
Plug out or incorrect plug used maybe. Meaning the case itself had no leaks.

And what if it the plug is installed correctly and it leaks through it anyway? How would they be able to tell? Like I said above, way too much gray area here. A dirt hunter could careless, could be a dealbreaker for a water hunter though.

 

[tnsharpshooter]

And what if it the plug is installed correctly and it leaks through it anyway? How would they be able to tell? Like I said above, way too much gray area here. A dirt hunter could careless, could be a dealbreaker for a water hunter though.

Then don’t buy the unit.
We can play devils advocate until the cows come home.
Xp is a reputable company.
Minelab is too.
Garrett too.

Least Xp is giving 5 year warranty on water unit. First in the industry I have heard of. Maybe I missed something.

 

[cellrdwellr]

Then don’t buy the unit.
We can play devils advocate until the cows come home.
Xp is a reputable company.
Minelab is too.
Garrett too.

Least Xp is giving 5 year warranty on water unit. First in the industry I have heard of. Maybe I missed something.

Didn't plan on it. Never doubted their reputation, and I would assume they would replace them with no issues. I won't be the one spinning the dice to find out though. I agree, 5 years is great!

 

[Diga]

Never doubted their reputation

Nor have I, and again, I stated right in my original post that I doubted what I read was true, yet the warranty policy does seem to say otherwise.

Sheesh. I just asked a simple question, and the D2 fanboys go right into bizarre attack mode.

 

[jmaclen]

Introduction page of the Deus ll manual clearly says:

"Innovative, waterproof bone conduction headphones as per IP68 - 20 m."

"Waterproof coil and remote control as per IP 68 - 20 m"


XP wouldn't print those ratings in their manual for those components if they didn't plan to back those ratings up. Do what David says....follow the instructions and the bone phones, coil and remote control are covered.

Legend manual's first page clearly says,

"The device has been designed with IP68 rating as a waterproof unit up to 3 meters/10 feet. (except for the Bluetooth headphones)"


The Equinox never earned a published IP rating. Whether it was tested and failed or passed or just not IP tested....who knows. It was stated to be waterproof to 3 meters repeatedly in the Equinox manual and in Minelab published material. It leaked. Units under warranty have been replaced.

 

[Monte]

Then don’t buy the unit.
We can play devils advocate until the cows come home.

Xp is a reputable company.
Minelab is too.
Garrett too.

Maybe I missed something.

Yes, you did. Like it or not, FTP is a "reputable company" and so in Nokta / Makro, if we include the major players in the industry.

 

[Diga]

Sure it does.
You must have a reading problem.
Product used according to instructions in manual and damage happens is covered. Warranty how written says damage caused not following manual instructions not covered.
What does Deus 2 manual say for waterproof specs and correct use when submerging unit?
It is in manual in black and white.
Deus 1 Manual makes no mention of being able to safely submerge that unit.
So you dunk it and it leaks good luck.

I have communicated with Xp already on this issue.

The part about corroded internals not being covered applies to parts of Deus 2 not deemed waterproof. Like WS6, etc.

It doesn't matter what the manual says. What matters is what the warranty policy says. All warranty policies start with a manufacturer obligated statement of, "We warranty against manufacturing defects". Even toaster warranty policies start with that. lol

What matters is the fine print in the policy. Especially in the section that says what's not covered under warranty. In that section, it clearly states that water ingress is not covered under warranty. They do NOT mention any specific part.

 

[tnsharpshooter]

See where one was saying antenna and perhaps charge clip not covered with warranty.
Yeah. No bumper to bumper warranty on Deus 2. And likely not any other detector model either.
My new Toyota cost lot more than a Deus 2. Does it have bumper to bumper warranty (all is covered) ?? Nope
Expendable Normal wear and tear items not covered.
I call these things nickel and dime thingies.