Kellyco and Walmart -Anyone else having issues??

[Rudy]

Yes the money from forum sponsors is far more important than the Truth. I was told Do Not Bash (sponsor) when the sponsor took my money and did not ship the product. E-Mails went unanswered.

Phone calls got put on hold until finally one of the sales people took the customer No service call and was able to get the individual I needed to talk to on the phone. Finally found my order that had been ignored for over a month and then told me "We are too busy to answer E-Mails."

You couldn't be more wrong!

Yes, we have rules against sponsor basing, but allow constructive criticism. If you search through the forum, you'll find plenty of those instances. We have even removed sponsors who turned bad. I believe there is a current thread on one of those instances.

Now, this particular instance is very confusing. Was the item bought directly from Kellyco, or Walmart? Who cashed the order and what does the order paperwork say the member bought? What remedies has he seeked and from which business? Has he contacted the seller and asked for a refund and an RMA number for the return of the merchandise? None of this seems to be conveyed by the poster. On that basis, we consider this sponsor bashing and if the member who started this thread does not come forward with the above information in a timely manner, we will delete this thread as it is a rant without any substantial evidence that can be used constructively by our sponsors.

 

[blindsquirrel]

Here are my conversations with Kellyco's e-commerce manager,who was the third person to deny my claiYahoo Mail


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Re: Teknetics T2
Thursday, January 19, 2017 11:56 AM
!
Mark as Unread

From:!
"John Parrish" <[email protected]>
To:!
"dan nardi" <[email protected]>
Full Headers!Printable View
Hi Dan,
I wish I was in a position to substitute the T2 for the T2 Special Edition but unfortunately I'm not.! A return label was sent yesterday and as soon as I get the T2 back I will issue the refund.

I hope you understand and we can do business again in the future.


Thank you
John Parrish

On Thu, Jan 19, 2017 at 10:08 AM, dan nardi <[email protected]> wrote:
Hi John,I attached screenshots of my chat with Walmart reps.I couldn't email them earlier.This was after I got shipping confirmation email from you stating T2 Classic was shipped.As you can read,he stated he contacted Kellyco....etc.This is the level of deceipt I have been subjected to,and why I believe our original deal should be honored.If you still can't please send a return label so I can get a prompt refund. Thanks-D.N! ps-I had trouble loading pics.I 'm not sure they're attached.I'll forward them again.
------------------------------ --------------
On Wed, 1/18/17, John Parrish <[email protected] > wrote:

!Subject: Re: Teknetics T2
!To: "dan nardi" <[email protected]>
!Date: Wednesday, January 18, 2017, 10:59 AM

!Hi
!Dan,I completely understand your frustration. And we
!are in talks with Walmart to resolve this issue. We pulled
!down our listing until they get this fixed.!
!I unfortunately can't do an even
!trade for the Special Edition just too big of a difference
!in price ($400) but I can work out a special deal for you on
!the T2 SE model if you'd like or issue you a full refund
!as soon as we get the T2 back.!
!I hope you understand the position
!I'm in. We really honor your business and want to make
!this work.!

!Thank youJohn
!Parrish


!On Wed, Jan 18, 2017 at
!10:20 AM, dan nardi <[email protected]>
!wrote:
!Hi
!John,thanks for your time in this matter.I hope you read my
!previous emails and are familiar with the details
!here.Walmart says it's your mistake,that you shipped the
!wrong one,and I must take it up with you.They insulate
!themselves with the third-party seller excuse.Kellyco says
!it was a mistake in Walmart's ad,and won't honor my
!contract.I'm left stuck in the middle,having to battle
!to get something I already paid for,while two corporations
!point fingers and pass the buck.I should have been contacted
!before shipping that I wasn't receiving the model I
!ordered and this mess could have been avoided..All I would
!like you to do is to honor the contract between us and
!exchange the detector for the one I ordered and paid for.It
!appears this confusion is Walmart's fault,but your
!partnership agreement prevents me from going through them to
!resolve this.I went to them first,So,please make this
!right.Send me a return label so I can get the exchange,or a
!refund.! Thanks--D.Nardi

!------------------------------ --------------

!On Wed, 1/18/17, John Parrish <[email protected]
!> wrote:



!!Subject: Teknetics T2

!!To: [email protected]

!!Date: Wednesday, January 18, 2017, 8:52 AM



!!Hi Dan,

!!My name is John

!!Parrish, I'm the ECommerce Manager here at Kellyco.
!Let

!!me start by saying I apologize about the confusion with
!the

!!Classic T2 and Special Edition T2.!

!!After looking into it,

!!it seems Walmart some how mixed the two listing together.
!We

!!have contacted Walmart to fix the issue. I know Melanie

!!offer to refund your money or send you the extra
!5"

!!coil at no extra cost but it seems this is not acceptable
!to

!!you.

!!Your business is really

!!important to us - Let me know how we can fix this

!!issue.!

!!Thank youJohn Parrish

!!!!!!Previous!Next


m.

 

[tnsharpshooter]

Sounds like it could have been an honest mixup.

I don't think it is reasonable for a customer to expect to get a piece of merchandise they truly haven't paid for.

A mistake on a sellers part,,,,as long as they refund you,,,,what more can a person ask???

I guess,,I could turn this around,,,,wonder if you would have ordered a T2 and received a Minelab CTX (more expensive detector)??? What then??
And if the seller would have contacted you to remedy the situation,,,by sending you either a refund,,,or the rightful detector.
And you return the more expensive detector at seller's expense.

 

[MrNovice]

Honestly, it doesn't sound like it was at all intentional or they were trying to decieve anyone, it was a mistake. They offered to give you an additional 5 inch coil free for the mix up, that is not acceptable to you and I understand that but truly you didn't pay the price for the better model detector. They even offered to work out a special deal with you on the model you wanted but $400 is quite a difference for them to just eat.

They sent a return label as requested and you're out the money for a short while until they recieve it back, but other than a slight hassle this is a wash. The rest is just drama. Take some time, search around and I'm pretty sure you can find an ever so slightly used one for a great deal since it's right after the holiday season now. Good luck!

 

[blindsquirrel]

I posted this on Kellyco's Facebook page.It provides all the details of this botched transaction.https://www.facebook.com/kellycodetectors/?hc_ref=SEARCH&fref=nf

 

[Rudy]

I posted this on Kellyco's Facebook page.It provides all the details of this botched transaction.https://www.facebook.com/kellycodetectors/?hc_ref=SEARCH&fref=nf

Seems to me it was not a bait & Switch attempt, but an honest mistake. They tried to work out an alternative deal which you refused and they have given you an RMA number for returning the detector as part of getting a refund.

Case closed.

 

[blindsquirrel]

Are you aware of the Christmas specials offered by First Texas on the T2 Classic?They extended them on your Sponsors forum.They included a free 15' inch coil,a recharcihable battery system,bags and more.Also,Kellyco offers many, extras with the purchase of a T2,allegedly $300 plus worth.Including a $99 replica doubloon.These were not included in my purchase,If I wanted A T2 Classic,there are way better deals including ones on Kellyco's????Don't rush to judgment on this.I fully believe Walmart is at fault here,but Kellyco partnered with them.Their marketplace agreement insulates Walmart and throws Kellyco under the bus. I too have a bottom line and although I'm not a Mega Corp,my reputation is not for sale,not even for the $400 that Kellyco sold me out for.

 

[tnsharpshooter]

A couple lessons to maybe learn here.

First,,,when buying some thing,,,if the price looks too good to be true,,pause, ask questions, etc.


Second,,better to buy a new detector from a reputable metal detector dealer,,,like the sponsors here.

 

[blindsquirrel]

Kellyco is a sponsor here,and if you read my posts,I asked plenty of questions.The answers were wrong.

 

[tnsharpshooter]

Blind squirrel,

Imagine the following,,,you see an add in the newspaper with local car dealership,,where you can buy a new car for $5,000.

So you hop in and ride down there,,taking your newspaper add with you.
And the car dealership refuses to sell you the new car for $5,000.

Turns out the newspaper made a mistake,,,the reason for the error.

So,,should either or the newspaper make up the difference for the real price of new car with you putting $5,000 towards,,,or should the dealership just go ahead and let you have the car for $5,000???

I think maybe you have confused the following,,,,it was some business some time ago,,,,stated it was their policy,,,whatever a product scans for price wise at the counter,,,no matter what,,,it would be rung up as such price wise.

Maybe another thought here,,,,does Walmart sell any other detectors for such a big price decrease vs many other dealers???

I guess,,,,what should be ask here,,,what did you know about the detector you actually wanted,,,from a price standpoint???

I really haven't seen any detectors for sale new at half price roughly.

Maybe you played too much monopoly,,,remember the card in the game,,,bank error in your favor??

I know you are likely disappointed for not getting the detector you were seeking.

Remember businesses have to eat too,, just like you and me.

After the refund takes place,,,you are basically back to square one,,,no harm no foul.

And this is how our legal system sees these things.

If it didn't there would be no merchant in their right mind that would ever advertise anything price wise.

Because they would always be on the hook,,,irregardless of how the error was made.

 

[blindsquirrel]

I posted this on Kellyco's Facebook page.It provides all the details of this botched transaction.https://www.facebook.com/kellycodetectors/?hc_ref=SEARCH&fref=nf

Really? PM me for a real debate

 

[REAL_RAT_FINK]

For what it's worth, I've used Kellyco on quite a few transactions. They are great to work with and ship quickly.

Product mixups happen from time to time, no big deal. If it happened to me I would not expect them fork over a bunch of money or offers. An apology is all I would expect and a refund.

Casey

 

[Reef Runner]

I'm still a bit confused here. So what exactly happened ? Sounds like the OP paid the T2 Classic price, approx $499, and expected to get a T2 Special Edition, which is around $899. I assume this is the $400 difference, that KelleyCo is referring to. Is this the situation, and why would you go through Walmart, anyway ?

 

[Rudy]

Really? PM me for a real debate

Ok, you made your views heard. Anymore and it will be bashing, so this thread is closed.