CTX Dead after not more than 12hrs

[coin whisperer]

just because your unit died does not mean all the units are bad. I have has my ctx for about a about a month I got it used in a trade and its freaking amazing!

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[Maverick]

The reason I think it's software is that these computer units never really power off and often, initializing the USB interface will allow low level functions, such as the software flash function, to run without any apparent activity from the display, etc. Non computer units will power down, same as when you pull the battery, but most of the computer units will have a very low power mode that they live in (sort of like sleeping) when you hit the power button or remove the batteries. There are likely coin batteries or capacitors that will allow this. Often, you can run the interface programs and perform diagnostics, software updates, etc while the unit appears to be shut down, hence my suggestion to try to reflash the software.

Since you've got it boxed up it's a moot point. I'm sure ML will take great care in providing you with a fast turn around and explanation of what was wrong as I have to assume they monitor these forums at least to some degree. They'd be foolish not to.
Keep us appraised of how this plays out. I'm toying with the idea of buying a second MD and the 3030 is number 1 on my list, but a few complaints like yours or reports of poor service would quickly cause me to reconsider that unit or any ML unit.

Thanks and best wishes for a speedy resolution.

Yeah, like the BIOS functions in a computer that keep the time/date. I feel ya. Computer and Exchange2 doesn't register that my CTX exists when I plug into the USB. ML manuals don't mention anything other than how to upgrade the firmware. Since the CTX will not show up in Xchange2 or as a device that's plugged into the computer, neither of which contingencies are listed in the manual, I'm at a loss.

The possibility that my CTX BIOS type battery is faulty crossed my mind. I had a PC once where that was the case.

 

[Maverick]

just because your unit died does not mean all the units are bad. I have has my ctx for about a about a month I got it used in a trade and its freaking amazing!

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Didn't say they were ALL bad. I pointed out that some guys (like yourself) are having NO problems. But it's hit and miss with the CTX. In my case (and I am absolutely not alone) a miss.

 

[gordonquixote]

I propose that everyone with a CTX stop using their machine immediately....everyone but me that is.

 

[itsaring!]

just because your unit died does not mean all the units are bad. I have has my ctx for about a about a month I got it used in a trade and its freaking amazing!

Sent from my LG-LS840 using Tapatalk

This is true. Just hope the turn around is quick. Here is a list of brand new detectors I received with problems. And what the problem was.
1. Garrett ace250. Brand new out of the box would not quit jumping around erratic. Tried every fix even Garrett recommended. Had to be replaced.
2. Garrett ace 350. The battery level was mostly burned out. In a week the whole screen went out.
3. Whites BHID300. Lights didn't work at all except for the red iron light.
4. Minelab pro find. Won't work outdoors. Has to be in air conditioning to work.
5. Whites 4x6" shooter coil. Wouldn't pass the v rating test.

It's the service you get after the fact that can be the deal breaker. I know my CTX gets washed before I take out the battery. And the gasket is still getting sand in it. Hopefully they work on that design part of the machine.

 

[Dflan83]

Well at least it happened under warranty. Nowdays detectors are pretty much computers - with an MD function :P

Along with the power comes a potential host of other electronic problems and difficulties. GPS signals.. Motherboard/Memory issues ... anyway I expect they will honor your warranty

 

[coin whisperer]

I propose that everyone with a CTX stop using their machine immediately....everyone but me that is.

not me! Lol

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[itsaring!]

Well at least it happened under warranty. Nowdays detectors are pretty much computers - with an MD function :P

Along with the power comes a potential host of other electronic problems and difficulties. GPS signals.. Motherboard/Memory issues ... anyway I expect they will honor your warranty

When the warranty runs out is when its gonna get scary. There is a post somewhere where they were told the repair on the CTX would possibly be $1600.

 

[Dflan83]

When the warranty runs out is when its gonna get scary. There is a post somewhere where they were told the repair on the CTX would possibly be $1600.

yep - I tend to stick with the mid dollar machine for this reason.. No disrespect for anyone with an expensive machine but I find that lets say 500$ all machines do 95% of what metal detectors should do.... find metal and discriminate or notch out..

1k and upwards you pay for some nice bells and whistles.

 

[coin whisperer]

yep - I tend to stick with the mid dollar machine for this reason.. No disrespect for anyone with an expensive machine but I find that lets say 500$ all machines do 95% of what metal detectors should do.... find metal and discriminate or notch out..

1k and upwards you pay for some nice bells and whistles.

I don't believe that at all. I've had mid level at pro and upper etrac and now I have the ctx. The Ctx has found coins where I had been over countless times and no telling how many others at my old park. I found two barbers the other day and one had a thick layer of iron on top of it. Check out my thread I made the other day and you will see a pic of it.

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[Maverick]

I'm with coinwhisperer. The capabilities and versatility of the CTX is why I sprung for the high cost of the machine and the additional coil options. When working properly the CTX is beyond sweet.

 

[coin whisperer]

I'm with coinwhisperer. The capabilities and versatility of the CTX is why I sprung for the high cost of the machine and the additional coil options. When working properly the CTX is beyond sweet.

Its a amazing machine to say the least. If you have never used one you need too!

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[dogpound]

take a deep breath and talk to ML,,,,, there are thousands of CTX's working just fine,,,,, and ML will get you yours,,,,

exactly, that's what the 3 yr warranty is for.....end of this month will be a year I had my ctx and its been working flawless. I see many many different brand of machines that were DOA only a few hours outa the box, just look at all the first batch of AT pros that had problems.....you were just the unfortunate one ta get a bad one.....i'd like ta punch myself in the throat for not buying a ctx sooner

 

[coin whisperer]

Its a amazing machine to say the least. If you have never used one you need too!

Sent from my LG-LS840 using Tapatalk

Lol!

exactly, that's what the 3 yr warranty is for.....end of this month will be a year I had my ctx and its been working flawless. I see many many different brand of machines that were DOA only a few hours outa the box, just look at all the first batch of AT pros that had problems.....you were just the unfortunate one ta get a bad one.....i'd like ta punch myself in the throat for not buying a ctx sooner

Sent from my LG-LS840 using Tapatalk

 

[Bleacherbum]

Call ML. My 705 went on a crazy fritz about 2 years ago. They were great to deal with. Had about a 14 day turn around. Once my detector reached ML they called me filled me in on the status. When tech tried the 705 on the bench it worked fine! But they replaced processor anyway. And this happened while they were moving the costumer service department. Been swing and smiling ever since.


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[Dflan83]

I suppose I should have chosen my words more carefully. A car would have been a better analogy...

all cars drive.... some more expensive than others, but there seems to be a point of diminishing returns

I can pay 25000$ for a new car or 60000$
the 60000 dollar car will most likely cost more to fix

that being said, who wouldn't want the bmw

 

[fsa46]

This is true. Just hope the turn around is quick. Here is a list of brand new detectors I received with problems. And what the problem was.
1. Garrett ace250. Brand new out of the box would not quit jumping around erratic. Tried every fix even Garrett recommended. Had to be replaced.
2. Garrett ace 350. The battery level was mostly burned out. In a week the whole screen went out.
3. Whites BHID300. Lights didn't work at all except for the red iron light.
4. Minelab pro find. Won't work outdoors. Has to be in air conditioning to work.
5. Whites 4x6" shooter coil. Wouldn't pass the v rating test.

It's the service you get after the fact that can be the deal breaker. I know my CTX gets washed before I take out the battery. And the gasket is still getting sand in it. Hopefully they work on that design part of the machine.

WOW, is your name Jonah ?

 

[Gunrunner61]

choot it lizibeth, choot it!!!!!!!!!!!!!!!...............LMAO

 

[Maverick]

MINELAB UPDATE

Called Minelab NO and So America 1-877-767-6522 and spent about 45minutes on hold. The automated system kept shuffling me around because no one was picking up the phone when it rang.

Called Kellyco to see if there was anything they could do for me (CTX purchased from Kellyco). They are after all a ML repair center. No dice, they don't work on the CTX. I have to deal directly with ML in my particular case and gave me the ML number I had tried to use. I explained what was happening with that ML number and the super nice Kellyco lady went and consulted the on staff ML technician. Came back with another number in IL to call. Thank you Kellyco.

The new number worked out great. Spoke to a real great guy who was very knowledgeable. I'm under warranty. No problem. Send it in. Gave me some reference numbers and an address.

He said that my CTXs behavior was completely typical of a leak in the battery compartment. I told him about the short life that my CTX had lived and that it had an absolutely bone dry and flawless battery compartment (no sign of leakage/corrosion what-so-ever). He had no clue, super weird and the only case like this he had heard of.

During our conversation he gave two very important pieces of info.

"it is important that you remove the battery and clean the gasket/gasket area after EVERY use at the beach. Even if you don't need to remove it to charge the battery. Otherwise the sand will just keep working it's way in there and compromise the seal."

and

"it's really a land machine"

 

[Surf Master]

Lemon

Kellyco should send you out a replacement NO ?s asked ,you payed for a new machine (Doesn't Work ) let them worry about the defective CTX3030 , let us know What happen's