ToddB64
Elite Member
The Title relates to the recent Tesoro employee layoff reported by Terry Solomon on T'Net and the question on everyone's mind "will Tesoro continue to honor their Lifetime Warranty ?".
The title question could be subject to interpretation by the average person vs highly educated law attorneys. Remember the response by our previous U.S. President when he said "it depends on what the meaning of is, is".
Now please, I only used the above as an example to show that what we might normally believe a lifetime Warranty to mean, could be interpreted differently from a legal standpoint, not to challenge anyone's political views. So let's take a look at how the Tesoro Warranty is worded, noting the exclusions.
(Copied & pasted below in quotes)
"Our lifetime warranty covers defects in material and workmanship for as long as it is owned by the original purchaser. The warranty excludes batteries, damage caused by leaky batteries, cable breakage due to flexing, wear of the searchcoil housing, and leakage caused by the condition of water seals on underwater detectors. Also excluded are instruments which have been abused, altered, or repaired by an unauthorized party.
Tesoro can still repair or replace many items that are not covered by the warranty. There may be charges for such repairs."
The first sentence in the warranty looks clear and straightforward to me and no mention is made of it being a Limited warranty. There are various exclusions, however, the second paragraph offers repair or replacement of items not covered and there may be charges for such repairs.
Where a customer could get into a disagreement of interpretation, is with some of the exclusions stated in the warranty. However, from customer testimonials I have read, as well as my own personal experience, Tesoro has always "bent over backwards" when resolving complaints, even absorbing repair costs in most cases, to keep their customers happy.
So I bring you back to What does "Lifetime Warranty" mean to you ? How do you interpret it ?
ToddB64
The title question could be subject to interpretation by the average person vs highly educated law attorneys. Remember the response by our previous U.S. President when he said "it depends on what the meaning of is, is".
Now please, I only used the above as an example to show that what we might normally believe a lifetime Warranty to mean, could be interpreted differently from a legal standpoint, not to challenge anyone's political views. So let's take a look at how the Tesoro Warranty is worded, noting the exclusions.
(Copied & pasted below in quotes)
"Our lifetime warranty covers defects in material and workmanship for as long as it is owned by the original purchaser. The warranty excludes batteries, damage caused by leaky batteries, cable breakage due to flexing, wear of the searchcoil housing, and leakage caused by the condition of water seals on underwater detectors. Also excluded are instruments which have been abused, altered, or repaired by an unauthorized party.
Tesoro can still repair or replace many items that are not covered by the warranty. There may be charges for such repairs."
The first sentence in the warranty looks clear and straightforward to me and no mention is made of it being a Limited warranty. There are various exclusions, however, the second paragraph offers repair or replacement of items not covered and there may be charges for such repairs.
Where a customer could get into a disagreement of interpretation, is with some of the exclusions stated in the warranty. However, from customer testimonials I have read, as well as my own personal experience, Tesoro has always "bent over backwards" when resolving complaints, even absorbing repair costs in most cases, to keep their customers happy.
So I bring you back to What does "Lifetime Warranty" mean to you ? How do you interpret it ?
ToddB64