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  #1  
Old 02-16-2018, 07:29 PM
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pryan67 pryan67 is offline
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Default AT Pro arm cuff broke on plane

So I checked my AT Pro for my trip to California, and the arm cuff broke on the way home (where the screw goes broke). Is it worth fixing, or should I just order a replacement?

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  #2  
Old 02-16-2018, 07:31 PM
papaharley03 papaharley03 is offline
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Id call Garrett and tell them what happened. Youd be surprised at what they will do for their customers.

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  #3  
Old 02-16-2018, 07:33 PM
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Originally Posted by papaharley03 View post
Id call Garrett and tell them what happened. Youd be surprised at what they will do for their customers.


I thought about that, but it's about 5 years old...I suppose it can't hurt though....and it would save me 20 bucks over ordering another one

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  #4  
Old 02-16-2018, 08:40 PM
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Originally Posted by pryan67 View post
I thought about that, but it's about 5 years old...I suppose it can't hurt though....and it would save me 20 bucks over ordering another one
Ill bet Garrett will replace it free,regardless of age
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Old 02-17-2018, 10:47 AM
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Email them and tell them it broke then ask how you go about purchasing a new one...every time i did that in the past they sent me the part for free. May ask for a pic of the broken part but otherwise they were always helpful with replacing broken parts.

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Old 02-17-2018, 06:07 PM
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Originally Posted by papaharley03 View post
Id call Garrett and tell them what happened. Youd be surprised at what they will do for their customers.
+1 very good customer service!

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Old 02-20-2018, 02:24 PM
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Well, I finally got around to calling Garrett...


in under two minutes from hitting "send" on my phone, they said they'll have one out for me today....absolutely amazing customer service.

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  #8  
Old 02-20-2018, 02:29 PM
papaharley03 papaharley03 is offline
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Originally Posted by pryan67 View post
Well, I finally got around to calling Garrett...


in under two minutes from hitting "send" on my phone, they said they'll have one out for me today....absolutely amazing customer service.
Yup, i thought they would help you out.

Im lucky enough to be within driving distance of them. Darn good company they are.

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