Here is my experience with ML and communication. I c&p it from another forum where I posted this:
So I was in the market for a GPX 5000 and a CTX 3030 since they offer a 15% discount for service members. I am stationed with the US Air Force on a base in Germany. I contacted a dealer in the US to order the machines. The dealer wrote me back that he could not sell to me since I am not in the US. He actually said he contacted ML and they told him so. I explained to him that I am on orders and even submitted a copy of my mil. ID card. Still no chance to get the machines. So I went ahead and bought both machines in Europe for a pretty penny PLUS 19% tax.
A little later I contacted the US dealer again to buy some accessories for both machines, only to find out that he was also not able to sell me any accessories for the same reason. I got so mad and contacted ML USA direct to complain. I wrote them not only don't I get the 15% discount, I actually have to pay a much higher price since they won't allow me to buy stateside.
Two days later ML answered that they do allow sales to military members overseas! They asked for the dealers name to inform him about this too. Great for future sales but bad for me. I just send a s*** load of money on a GPX 5000, a CTX 3030, the CTX17, ProSwing45 and some more ML accessories. Lesson learned.
Bad communicatiin between ML and the dealer cost me a pretty penny. I actually bought two GPX since the wife wanted one as well. The second one was a trade in. I found another dealer, River Team Six Detectors, he took three of my machines and offered me a GPX 5000 for them. So at least I did not loose much on the second deal. Still frustrating because I could have spend the money I lost on coils. This experience made me buy Detech coils instead of ML coils, because I was just not willing to throw more money at ML. Thank you Dacid ftom RT6 Metal Detectors for a very smooth transaction. I am sure I will buy from you again.
So I was in the market for a GPX 5000 and a CTX 3030 since they offer a 15% discount for service members. I am stationed with the US Air Force on a base in Germany. I contacted a dealer in the US to order the machines. The dealer wrote me back that he could not sell to me since I am not in the US. He actually said he contacted ML and they told him so. I explained to him that I am on orders and even submitted a copy of my mil. ID card. Still no chance to get the machines. So I went ahead and bought both machines in Europe for a pretty penny PLUS 19% tax.
A little later I contacted the US dealer again to buy some accessories for both machines, only to find out that he was also not able to sell me any accessories for the same reason. I got so mad and contacted ML USA direct to complain. I wrote them not only don't I get the 15% discount, I actually have to pay a much higher price since they won't allow me to buy stateside.
Two days later ML answered that they do allow sales to military members overseas! They asked for the dealers name to inform him about this too. Great for future sales but bad for me. I just send a s*** load of money on a GPX 5000, a CTX 3030, the CTX17, ProSwing45 and some more ML accessories. Lesson learned.
Bad communicatiin between ML and the dealer cost me a pretty penny. I actually bought two GPX since the wife wanted one as well. The second one was a trade in. I found another dealer, River Team Six Detectors, he took three of my machines and offered me a GPX 5000 for them. So at least I did not loose much on the second deal. Still frustrating because I could have spend the money I lost on coils. This experience made me buy Detech coils instead of ML coils, because I was just not willing to throw more money at ML. Thank you Dacid ftom RT6 Metal Detectors for a very smooth transaction. I am sure I will buy from you again.
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