Gauntlet
Forum Supporter
Where is this Canadian Garrett factory located?
Looking to purchase Garrett AT Pro Pointer
- Thread starter SeaToSky69
- Start date
Where is this Canadian Garrett factory located?
pryan67
Forum Supporter
As far as I know there isn't one...but in their warranty it says :
"Special Notice to Foreign Customers: Terms of this Warranty may vary depending on the country in which this equipment was purchased and delivered. Any claims based on this Warranty must be made to Garrett’s local representative or agent. Do not attempt to return any Garrett products to the factory in the United States without written authorization from Garrett’s local agent or representative."
So perhaps there's something different up in Canada.
Gauntlet
Forum Supporter
You are aware.....Canada is part of North America, aren't you?
pryan67
Forum Supporter
Yep...but not part of the US.
Gauntlet
Forum Supporter
Why don't you email Garrett with the content of this post, and post their reply regarding the warranty period of the PP in Canada.
If it's 1 year (on a new purchase) I'll admit I was wrong.
Fair enough?
If it's 1 year (on a new purchase) I'll admit I was wrong.
Fair enough?
pryan67
Forum Supporter
Ah...a misunderstanding..
I was referring not to the warranty period but rather to the process. Perhaps our esteemed colleagues up north had to pay the local representative or agent...or perhaps due to customs fees, there's a charge for having something serviced.
Gauntlet
Forum Supporter
Garrett apparently doesn't see Canada as a "foreign country".
https://www.garrett.com/hobbysite/hbby_n_amr_service_request_form_en.aspx
Note:
https://www.garrett.com/hobbysite/hbby_n_amr_service_request_form_en.aspx
Note:
Gauntlet
Forum Supporter
Who would service a Garrett Warranty, other than someone authorized to do so, in which case they'd be compensated by Garrett, not the purchaser.
Makes no sense.
Martin_V3i
Elite Member
Makes the most sense to me too.
Gauntlet
Forum Supporter
Just sent an email to Garrett with a link to the thread, and copy of pertinent text. Understandably, It's Friday PM, so won't be expecting a response for a few days.
Be interesting to hear what they have to say.
ETA: I lost a day, so this was sent Thursday. See Garretts reply below, on Friday
Be interesting to hear what they have to say.
ETA: I lost a day, so this was sent Thursday. See Garretts reply below, on Friday
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Scooterjim
Elite Member
They laugh at us? 
now my feelings are hurt.
I don't spend money without checking out a company. I did a lot of research before buying my ATPro, if Garrett wasn't honoring warranties there would be BBB reports, attorney general complaints and lawsuits. Typical Americans don't put up with shenanigans over warranties. If they didn't honor your warranty, send a letter to the Texas Attorney General and the BBB. Might as well post it on Ripoff Report as well.
now my feelings are hurt. I don't spend money without checking out a company. I did a lot of research before buying my ATPro, if Garrett wasn't honoring warranties there would be BBB reports, attorney general complaints and lawsuits. Typical Americans don't put up with shenanigans over warranties. If they didn't honor your warranty, send a letter to the Texas Attorney General and the BBB. Might as well post it on Ripoff Report as well.
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Gauntlet
Forum Supporter
And I'll raise you the email reply I'd just received from Garrett:
ETA: I replied, thanking her for her time, as I was sure this was a fabricated "story", and one that was in the past, not a current issue.
Again, not a fan of Garrett personally, but right it right.
ETA: I replied, thanking her for her time, as I was sure this was a fabricated "story", and one that was in the past, not a current issue.
Again, not a fan of Garrett personally, but right it right.
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longbow62
Forum Supporter
My carrot works great. Two years old no issues. I don't dig with mine or jab it around I was trying to stab something in the hole like have watched people do. They have sold to many of them not to be a decent product. I do not own a Garrett detector by the way.
Gauntlet
Forum Supporter
Since it was directed at me, let me tell you "I don't care". I didn't want to cry, or run to a save space. I wasn't triggered, nor offended.
I grew-up in a different time...."sticks and stones". Everyone wasn't in therapy, or feeling the need to protest every time the wind blew.
That said, the truth generally comes out, which was the case in this instance.
I grew-up in a different time...."sticks and stones". Everyone wasn't in therapy, or feeling the need to protest every time the wind blew.
That said, the truth generally comes out, which was the case in this instance.
Bill_Ace_350
Elite Member
I have a pro-pointer AT.
This was my first season using it. No issues, so glad I purchased it.
Haven' had any issues with my AT Pro or 350 either.
This was my first season using it. No issues, so glad I purchased it.
Haven' had any issues with my AT Pro or 350 either.
Gauntlet
Forum Supporter
lol, deletes posts, leaves them in quotes.
lol, deletes posts, leaves them in quotes.
Found one, any others missed?
#32
Got it
