Jason-NEK
Senior Member
I have a question for all of you that use the New England Detector Company for all of their metal detecting needs. I recently ordered and paid for some new equipment from this company. My order was taken by the company online, and my receipt was emailed back to me the very same day. I placed my order on the 16th of April, and today is the 22nd of May and I have yet to receive my order in the mail. I emailed the company 5 times now and I have called 4 times and still no response from anyone. Their 1-888-734-1544 number only rings to a computer answering machine that says that their answering system is currently being upgraded to ensure better customer service in the future, and that all orders should be finished online and any communications should be done via email to their company. Im up against the wall here and only want to be told why my current order still says processing when I check it by signing into my file with them online. Is anybody on here employed at the company that I could email directly with my questions? And yes I have checked to see if the product is on delay and it is not listed as delayed on their homepage.
Thanks for any help in advance.
Thanks for any help in advance.