WW Manufacturing (
http://www.wwmfg.com/) was the original company started by Walter Lesche. Predator Tools (
http://www.predatortools.com/) is a spin off company, that occurred after the death of Walter Lesche in 2002, following some kind of family squabble. They are a division of Pamela Lesche Enterprises, and consist of a total of 3 people. They don't seem to have any customer service, or, they just don't care (?). Several people that I have spoken with, and hunt with, have Predator shovels. They have all had conflicts with the company, mainly with George, who happens to charge an arm and a leg for his products, plus shipping, just to make you feel better. I personally, have sent him two email inquirys (to their customer service who is supposedly George) over the last 2 weeks, and I have had absolutely no response - ZERO. The heck with that. If it's this hard to send them money, for an extremely overpriced item, what will it be like if I have a problem. I will not beg them to accept my money !
Don't get me wrong, I am not knocking their product, but I am extremely disappointed with their customer service, or lack of, so I decided to purchase my shovels from dealers that sell shovels made by WW Manufacturing, and yes, those shovels still carry the Lesche name, but at least, I got good service, a good price, fast free shipping, plus great products, and all without a hassle.
And while waiting for Predator Tools to reply to my simple questions, I have purchased four shovels.......