Skippy SH13
Forum Supporter
Last week, I tossed another bag of gold and silver in the mail and sent it off with the paperwork. On Thursday, I got a phone call from ARA letting me know one of the pieces that was marked 14K was only testing at 10K, and that the diamonds weren't real. Asked if I still wanted a stone removal, or would melt & shoot be preferred. VERY COOL.
I actually had tested that gold myself, a while back, and remembered that it was 10K, stamped 14. But, I had forgotten. I also knew the stones didn't test positive. I had checked "stone removal" intending to send in another ring with real diamonds, but at the last minute, changed my mind. Didn't think about the check box. Duh. Very cool that they called about it and double checked what I wanted. Then they called again on Friday, telling me the silver came out funny, and they wanted me to know. They were expecting sterling results, and it was low. I totally forgot that the big giant spoon (which weighed close to 2 ounces, actually only had 9 pennyweights of silver in it (stamped 9 drms). No problems, there, either, but again, VERY cool for them to call and have a conversation about it.
I expected about $450 from the melt of everything. I asked what the check would be and they told me $452. See that? AWESOME.
I told them so, and told them I've been very happy with their service. ARA told me they're very interested in happy customers, and said they were looking forward to my next batch (which shows up about every 4 months).
So... I understand there may have been some phone issues last week, but I've got to say, they're as rock solid on delivery as they ever have been. Refine with confidence folks.
Cheers,
Skippy
I actually had tested that gold myself, a while back, and remembered that it was 10K, stamped 14. But, I had forgotten. I also knew the stones didn't test positive. I had checked "stone removal" intending to send in another ring with real diamonds, but at the last minute, changed my mind. Didn't think about the check box. Duh. Very cool that they called about it and double checked what I wanted. Then they called again on Friday, telling me the silver came out funny, and they wanted me to know. They were expecting sterling results, and it was low. I totally forgot that the big giant spoon (which weighed close to 2 ounces, actually only had 9 pennyweights of silver in it (stamped 9 drms). No problems, there, either, but again, VERY cool for them to call and have a conversation about it.
I expected about $450 from the melt of everything. I asked what the check would be and they told me $452. See that? AWESOME.
I told them so, and told them I've been very happy with their service. ARA told me they're very interested in happy customers, and said they were looking forward to my next batch (which shows up about every 4 months).
So... I understand there may have been some phone issues last week, but I've got to say, they're as rock solid on delivery as they ever have been. Refine with confidence folks.
Cheers,
Skippy
