Marna
Junior Member
I don't know if anyone's had any dealings with Garrett itself, but I did this week and it was an amazing experience!
Last weekend, I broke the arm cuff on my Ace 250 -- must've leaned on it or something, a bad habit of mine. It's Crazy-glued right now and holding, but ......
Anyway, I contacted Garrett via e-mail to find out about a replacement part. I got an e-mail back the next day saying not only did they have the part, it was only $2, AND (this is the part that gets me) they sent it out and told me to just send them a check when I got it.
Customer service at its best!
Last weekend, I broke the arm cuff on my Ace 250 -- must've leaned on it or something, a bad habit of mine. It's Crazy-glued right now and holding, but ......
Anyway, I contacted Garrett via e-mail to find out about a replacement part. I got an e-mail back the next day saying not only did they have the part, it was only $2, AND (this is the part that gets me) they sent it out and told me to just send them a check when I got it.
Customer service at its best!
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