Big Boys Hobbies

Pennsylvania Minelab repair center ROCKS!

Minelab must be keeping this repair depot fully stocked with spare parts to make these turnaround times.

I'm not sure that was the case before. I wonder why?
 
IMO, that FL service center was a joke anyway. Minelab should have cut those ties a long time ago. Ill GUARANTEE they lost thousands of dollars due to everyone thinking their customer service was horrible. I had to send my etrac back for a broken coil as well. Luckily it was sent to the new repair center, and I had my machine back in 10 days. I remember everyone would say, "I would get a minelab, but what happens if it breaks?" Lol that concern is long out the window now with the new tech center, kudos to minelab đź‘Ť
 
Earl this is where you have to call first to be able to send your machine in Also......


I know Keith at the new service center. I think it would be a good idea to give the Minelab main office a call and let them know the good experiences. And I'm sure Keith would enjoy the feed back...
 

Attachments

  • OBN0015.jpg
    OBN0015.jpg
    38.3 KB · Views: 100
OBN said:
Earl this is where you have to call first to be able to send your machine in Also......


I know Keith at the new service center. I think it would be a good idea to give the Minelab main office a call and let them know the good experiences. And I'm sure Keith would enjoy the feed back...
Click to expand...

I called Minelab yesterday and let them know how happy I was and let the repair center know too :)
 
kind of weird

That OBN's - IL and Kapi- PA service places have the same 630 exchange # I think i have used the IL service place before and the 630 is wright for Illinois , Earl
 
Surf Master said:
That OBN's - IL and Kapi- PA service places have the same 630 exchange # I think i have used the IL service place before and the 630 is wright for Illinois , Earl
Click to expand...

First you have to call the Minelab office number that I posted. (1-630-401-8145) to set up the return and get an RMA number.

The actual repair center phone number in Pennsylvania is 1-814-283-4270. The repair center address is...

Detector Center
188 Oak Shade Road
Alum Bank, PA 15521

(I'll update my original post to show that) :)
 
cellrdwellr said:
IMO, that FL service center was a joke anyway. Minelab should have cut those ties a long time ago. Ill GUARANTEE they lost thousands of dollars due to everyone thinking their customer service was horrible. I had to send my etrac back for a broken coil as well. Luckily it was sent to the new repair center, and I had my machine back in 10 days. I remember everyone would say, "I would get a minelab, but what happens if it breaks?" Lol that concern is long out the window now with the new tech center, kudos to minelab đź‘Ť
Click to expand...

Ummm... their customer service WAS terrible. I had problems with them both not returning calls and not responding to emails. Different customer service reps, same problems.

But you're right... they probable did lose customers both do to the time and the attitude of those in that Florida repair center that shall not be named.

For me, I'll believe it when I experience it.

R5
 
Kapi is right about the Minelab repair center!

I mailed off my blue Excalibur 1000 from Hawaii last Saturday and received a call today (Thursday) that is was ready to ship back, I had the coil replaced and all O-rings swapped out - my understanding is a pressure test was included as part of the service. The new repair center is good to go!:cool:
 
KENNE-BILL said:
I mailed off my blue Excalibur 1000 from Hawaii last Saturday and received a call today (Thursday) that is was ready to ship back, I had the coil replaced and all O-rings swapped out - my understanding is a pressure test was included as part of the service. The new repair center is good to go!:cool:
Click to expand...

Yay!!!
 
KENNE-BILL said:
I mailed off my blue Excalibur 1000 from Hawaii last Saturday and received a call today (Thursday) that is was ready to ship back, I had the coil replaced and all O-rings swapped out - my understanding is a pressure test was included as part of the service. The new repair center is good to go!:cool:
Click to expand...

:wow2: from Hawaii. keep this up and I could become a believer... :?:

R5
 
You must log in or register to reply here.

Similar threads

71DHB
FEATURED After 3 months Volcanic lake 18k
Replies
9
Views
221
Kansashunter
Kansashunter
yandosan
Nevis Island
Replies
0
Views
117
yandosan
yandosan
LongJohnSilver1
Gold price
2 3
Replies
46
Views
898
LongJohnSilver1
LongJohnSilver1
L
Here is a Little Strange Ring for Ya
Replies
14
Views
445
KingTotsalot
KingTotsalot
LongJohnSilver1
Honk
2
Replies
21
Views
433
GroundSweeper
GroundSweeper
Back
Top Bottom