Gold Digger 2
Elite Member
These people have become impressive with customer service,,,,,I know some years back they were difficult to deal with including getting your machine back within 4 to 6 weeks,,,,,,I am sure, just like hunting a beach timing will play in how quick the turn around is,,,but my experience now is this,,,,,,
my Xcal that I have beat to death hunting for 6 years went in and they said the ikelite connector needed replaced along with my tube had a crack replaced the tube and connector and I was good to go,,,,I questioned the board with a crack saying I hunt water,,,,they said it tested great,,,,,got it back, first hunt,,,,it died,,,,,yes, died,,,,,,sent it back in and they said the board was shot,,,replaced the board with a used board and charged me an hour labor and shipping and sent it back,,,,,hunted the next day for abut 4 hours, worked great, found 2 rings, couple earrings and a junk chain,,,,,at the end of the hunt, I started hearing a penny target that seemed like it was floating,,,,,then when it went crazy with noise I knew I was done again,,,,,got home and noticed the coil had a spilt in the cable,,,called them and said I don't know if it is the cable or the board,,,,,they said to send it in and they would look at it,,,,got a call today and they said they replaced the coil with a demo coil free of charge for customer satisfaction being they should have noticed it when it was there,,,,man,,,hats off to these people,,,,I lived the horror 8 years back with them and all their problems but this company has become what any good company should be,,,,hats off ML,,,,made me happy,,,
my Xcal that I have beat to death hunting for 6 years went in and they said the ikelite connector needed replaced along with my tube had a crack replaced the tube and connector and I was good to go,,,,I questioned the board with a crack saying I hunt water,,,,they said it tested great,,,,,got it back, first hunt,,,,it died,,,,,yes, died,,,,,,sent it back in and they said the board was shot,,,replaced the board with a used board and charged me an hour labor and shipping and sent it back,,,,,hunted the next day for abut 4 hours, worked great, found 2 rings, couple earrings and a junk chain,,,,,at the end of the hunt, I started hearing a penny target that seemed like it was floating,,,,,then when it went crazy with noise I knew I was done again,,,,,got home and noticed the coil had a spilt in the cable,,,called them and said I don't know if it is the cable or the board,,,,,they said to send it in and they would look at it,,,,got a call today and they said they replaced the coil with a demo coil free of charge for customer satisfaction being they should have noticed it when it was there,,,,man,,,hats off to these people,,,,I lived the horror 8 years back with them and all their problems but this company has become what any good company should be,,,,hats off ML,,,,made me happy,,,