DIGGER27
In Memory Of
Not only does it dig better than most but it is tough.
Evidently not as tough as me because I have broken two in 3 years.
My fault, I try to pry things up out of the ground a little too much sometimes, targets like big iron that I shouldn't even try, but I still do because I am in too much of a hurry.
The first one I broke I didn't even try to send back because I modded it and put cuts in the other side but this second one was stock and lasted me awhile but I did that one in too after weakening it and then eventually breaking it.
Nothing else out there would have lasted me as long so I am not unhappy at all especially after seeing their customer service in action.
I called them up and talked to a nice lady in the office and she said send it in.
No asking a bunch of questions about how old it is, how did it break, nothing about any warranty card or receipt, just send it in and they will replace it.
I did that and they did.
She did ask me what side I would like the cuts on and I did mention I would love one with cuts on both sides and she said they have those too if I want one.
The problem is they are not field tested and they have no idea how tough they are so if I got one there would be no warranty on it.
I thought about it and said with my track record I better not so just send me one like I already had.
About a week after packing my broken one up and sending it in I get a new one in the box with a new sheath that I never use and don't need but now I have 3 of them in case I ever do want to use it.
That is service and that is exactly why I am planning on giving them more business and purchasing a Raptor digger from them before next season starts and add that one to the arsenal, too.
I am way too abusive on my equipment and this company builds such good tools and backs them up so well I really have no other choice.
Evidently not as tough as me because I have broken two in 3 years.
My fault, I try to pry things up out of the ground a little too much sometimes, targets like big iron that I shouldn't even try, but I still do because I am in too much of a hurry.
The first one I broke I didn't even try to send back because I modded it and put cuts in the other side but this second one was stock and lasted me awhile but I did that one in too after weakening it and then eventually breaking it.
Nothing else out there would have lasted me as long so I am not unhappy at all especially after seeing their customer service in action.
I called them up and talked to a nice lady in the office and she said send it in.
No asking a bunch of questions about how old it is, how did it break, nothing about any warranty card or receipt, just send it in and they will replace it.
I did that and they did.
She did ask me what side I would like the cuts on and I did mention I would love one with cuts on both sides and she said they have those too if I want one.
The problem is they are not field tested and they have no idea how tough they are so if I got one there would be no warranty on it.
I thought about it and said with my track record I better not so just send me one like I already had.
About a week after packing my broken one up and sending it in I get a new one in the box with a new sheath that I never use and don't need but now I have 3 of them in case I ever do want to use it.
That is service and that is exactly why I am planning on giving them more business and purchasing a Raptor digger from them before next season starts and add that one to the arsenal, too.
I am way too abusive on my equipment and this company builds such good tools and backs them up so well I really have no other choice.
