I sent a email to minelab on Sunday about having my machine looked at and get it repaired. And I got a response that next morning. After get my RMA email I sent it off though my job via ups. It got delayed, because of the address. So I sent another email to the same lady about the problem. She admitted it was her fault, she asked for the tracking number and said she would take care of the problem I was having. They got the package the next day. So far I had no big problem with there service. And had only quick reply on all my emails. Am pretty happy with there service so far. Just my opinion. They sale detectors and service. There not in the Business of selling parts .