DIGGER27
In Memory Of
I bought a Propointer 4 1/2 years ago and a year later got a deal on a second one just in case I lose the first but ended up using both a ton.
I have used both of them combined for literally hundreds and hundreds of hours, maybe way over 1000, never had any falsing problems and figured out a way to extend the range on these things quickly easily and efficiently up to about 6" or so if needed and I use them to pinpoint 99% of my targets from the top of the ground and I usually dig very small holes.
http://metaldetectingforum.com/showthread.php?t=82678
I turn them off and on hundreds of times on a typical hunt, I have no idea how many times I have pressed those buttons but by now it is in the many thousands.
Now I am having problems with both switches and honestly...I am surprised they lasted this long considering the use and abuse I am able to dish out.
Because they don't work right anymore and I am slowing way down in my recovery time I am forced to do something about this problem.
This is a volume business..."He who digs the most targets finds the most treasure", I believe, so it is time.
This morning I called Garret and asked some questions.
Telephone: 1-972-494-6151
After a little wait time I talked to Adam..a very knowledgeable and professional rep.
We checked both serial numbers and he said they are both out of the 2 year warranty...something I admitted at the start of our conversation.
I then asked what is the process and cost to get them repaired.
He said out of warranty units are to be shipped back to Garland Texas and when they receive them they will diagnose the problem and repair it.
The cost would be $27.50 which will cover the cost of diagnosing and repair plus return shipping charges back to me.
They will contact me when they find out the problem and tell me the full price with any parts that need to be added and I can pay them at that time over the phone with a credit or debit card.
They also accept money orders but that would probably slow down the process and wait time.
Adam said if the switch is indeed the problem the cost for that tiny thing is very inexpensive.
He said there will be a guaranteed 10 day turnaround time, most times it is usually less, and I will receive my PP in perfect working order again.
I asked since I have 2 what would be the cost if I sent both in at the same time.
He said they will charge me only the one $27.50 fee and parts costs to cover both units, repair them at the same time and cover shipping back to me.
This sounds pretty good to me.
An out of warranty unit with this kind of service at this cost for both...the math works for me...especially since they have helped me recover over $4000 worth of clad, silver and gold in the time I have used them.
If they charge me the $27.50 and get them back to me within that time frame I will be very happy.
If they don't charge me to repair them I will be thrilled.
If they charge me and send me 2 new units I will be ecstatic.
If they don't charge me and still send me 2 new units I will faint.
Any of these different scenarios will work for me just fine and dandy.
He took my name, phone and adress info and gave me a RMA number...Return Merchandise Authority and said to put that on the front of the label.
The address to send them to is:
Garrett Metal Detector Co.
Attn. Repair Dept.
1881 W. State street
Garland, Texas 75042
I guess now they get packed up and we will see what happens.
The only problem is I will be so very frustrated not having these with me on my hunts for 10 days.
I guess I will get out the old Harbor Freight unit or try to find my F Point Fisher that I have around here somewhere.
It won't be the same at all, and I wish I could wait to winter to do this but there are so many great things in the ground that need to be found and dug I have to do this now before the season ends.
Then I will make up for lost time when they return.
So many complaints about these things, like nothing we ever buy ever goes bad.
Because of the sheer number of these things sold, there are going to be some problems just according to the numbers.
I am sorry for anyone that had problems earlier on, but as for myself my experience with Garrett and these handhelds have been pretty positive.
I was in retail for decades, considering the abuse I have heaped upon these things, how well they worked for the time I have owned them and the relatively low cost of repairing them for 2 hard used 3 and 4 1/2 year old electronic units, if they are returned to me as promised even if they charge me the money we discussed you will be looking at one satisfied and life long customer.
I have used both of them combined for literally hundreds and hundreds of hours, maybe way over 1000, never had any falsing problems and figured out a way to extend the range on these things quickly easily and efficiently up to about 6" or so if needed and I use them to pinpoint 99% of my targets from the top of the ground and I usually dig very small holes.
http://metaldetectingforum.com/showthread.php?t=82678
I turn them off and on hundreds of times on a typical hunt, I have no idea how many times I have pressed those buttons but by now it is in the many thousands.
Now I am having problems with both switches and honestly...I am surprised they lasted this long considering the use and abuse I am able to dish out.
Because they don't work right anymore and I am slowing way down in my recovery time I am forced to do something about this problem.
This is a volume business..."He who digs the most targets finds the most treasure", I believe, so it is time.
This morning I called Garret and asked some questions.
Telephone: 1-972-494-6151
After a little wait time I talked to Adam..a very knowledgeable and professional rep.
We checked both serial numbers and he said they are both out of the 2 year warranty...something I admitted at the start of our conversation.
I then asked what is the process and cost to get them repaired.
He said out of warranty units are to be shipped back to Garland Texas and when they receive them they will diagnose the problem and repair it.
The cost would be $27.50 which will cover the cost of diagnosing and repair plus return shipping charges back to me.
They will contact me when they find out the problem and tell me the full price with any parts that need to be added and I can pay them at that time over the phone with a credit or debit card.
They also accept money orders but that would probably slow down the process and wait time.
Adam said if the switch is indeed the problem the cost for that tiny thing is very inexpensive.
He said there will be a guaranteed 10 day turnaround time, most times it is usually less, and I will receive my PP in perfect working order again.
I asked since I have 2 what would be the cost if I sent both in at the same time.
He said they will charge me only the one $27.50 fee and parts costs to cover both units, repair them at the same time and cover shipping back to me.
This sounds pretty good to me.
An out of warranty unit with this kind of service at this cost for both...the math works for me...especially since they have helped me recover over $4000 worth of clad, silver and gold in the time I have used them.
If they charge me the $27.50 and get them back to me within that time frame I will be very happy.
If they don't charge me to repair them I will be thrilled.
If they charge me and send me 2 new units I will be ecstatic.
If they don't charge me and still send me 2 new units I will faint.
Any of these different scenarios will work for me just fine and dandy.
He took my name, phone and adress info and gave me a RMA number...Return Merchandise Authority and said to put that on the front of the label.
The address to send them to is:
Garrett Metal Detector Co.
Attn. Repair Dept.
1881 W. State street
Garland, Texas 75042
I guess now they get packed up and we will see what happens.
The only problem is I will be so very frustrated not having these with me on my hunts for 10 days.
I guess I will get out the old Harbor Freight unit or try to find my F Point Fisher that I have around here somewhere.
It won't be the same at all, and I wish I could wait to winter to do this but there are so many great things in the ground that need to be found and dug I have to do this now before the season ends.
Then I will make up for lost time when they return.
So many complaints about these things, like nothing we ever buy ever goes bad.
Because of the sheer number of these things sold, there are going to be some problems just according to the numbers.
I am sorry for anyone that had problems earlier on, but as for myself my experience with Garrett and these handhelds have been pretty positive.
I was in retail for decades, considering the abuse I have heaped upon these things, how well they worked for the time I have owned them and the relatively low cost of repairing them for 2 hard used 3 and 4 1/2 year old electronic units, if they are returned to me as promised even if they charge me the money we discussed you will be looking at one satisfied and life long customer.
