Magicmantx
Senior Member
I sent an email to Garrett about my issue with my headphones not working, really just curious to see what they would say. Figureing since they are basically shut down like everyone else I really didnt even expect a response. To my surprise I was contacted back within a few hours with a few basic questions such as serial number and if I knew my date of purchase . I responded with the answers and they got right back again informing me that because of the shelter in place issue it would probably be next week or so before they could ship out a replacement set and call tag for me to return my defective headphones even appologizing for the delay. I was really surprised since my detector is 3 months out of warranty coverage. I had always heard they really stand behind their products but now I'm a real believer. I was looking into upgrading to a new machine before long and no question now who I'll be supporting . Remember when your looking to buy equipment to support those who support you. Based in Garland Texas USA . I know when people are looking at buying a new detector price is always a main consideration but it's harder all the time to even find American made products not to metion from a company that truely cares . It would have been very easy for them to say sorry your out of warranty and I would have accepted that answer. Kudos to Garrett.
