White's service does it again

Cherry Picker

Forum Supporter

Joined

Jan 12, 2006

Messages

13,560

Location

Dodge City KS

• Mar 12, 2010

• #1

I got my DFX back yesterday and no charge even though it was well out of warranty. Once again White's service shows they really care about their users.

White's service ROCKs!

 

RickO

"In Memory of"

Joined

Apr 19, 2008

Messages

20,051

Location

NYS-Catskill Mountains

• Mar 12, 2010

• #2

White's service is outstanding and has been noted here (and other sites) many times...as it should be. RickO

 

I

itfchaos

New Member

Joined

Mar 28, 2010

Messages

13

• Mar 28, 2010

• #3

I wished I could say the same thing. I got a whites xlt many years ago and now I contacted Tony at the service center near me. It is $70 just to look at it, so I am hoping something is indeed wrong with and it isn't my imagination that it just doesn't go deep like it use to when new.

I would hate to pay $70 just to hear back from them that there is nothing wrong.

I think I am regretting sending it to a service center and not to the actual sweet home plant.

 

R

RWJR13

Forum Supporter

Joined

Jan 9, 2010

Messages

3,469

Location

Mesquite, Texas

• Mar 28, 2010

• #4

Glad you got your's back and how they took care of it.....The main plant is the only place I would send to....I had a bad experience with the other and the main plant took care of it and some extra's....

 

I

itfchaos

New Member

Joined

Mar 28, 2010

Messages

13

• Mar 28, 2010

• #5

Yeah I didn't know that based on the whites website, and now I am reading all these stories how great the prices are or what not. So now I am starting to feel bad about my decision to send it to the service center recommend for my area.

I don't expect anything for free since it is a very old XLT, one of the original ones. I will gladly pay to have it work like it use to, but I don't want to be taken by some 3rd party service center. $70 just to look at it seemed high to me, but I thought that was the only option I had.

 

R

RWJR13

Forum Supporter

Joined

Jan 9, 2010

Messages

3,469

Location

Mesquite, Texas

• Mar 28, 2010

• #6

At the Mothership in Sweet Home they charge $55 an hour with most 1 hour to do.....Don't know where this $70 "look at it" fee came from. You might call the main office, ask for service dept and ask them...They should be able to tell you if it's right or not... I sent in a customers XLT and an old Coinmaster III...New Pod and LCD, new speaker, new ground balance switch, re-calibrated both...Both detectors..$136 out the door with shipping included.. 10 day turn around.....